Bibliographic citations
Angulo, C., Galarza, R. (2020). Factores de la calidad de servicio y su relación con la aceptación del uso del mobile banking en Lima [Trabajo de investigación, Universidad Peruana de Ciencias Aplicadas (UPC)]. http://hdl.handle.net/10757/655579
Angulo, C., Galarza, R. Factores de la calidad de servicio y su relación con la aceptación del uso del mobile banking en Lima [Trabajo de investigación]. PE: Universidad Peruana de Ciencias Aplicadas (UPC); 2020. http://hdl.handle.net/10757/655579
@misc{renati/394782,
title = "Factores de la calidad de servicio y su relación con la aceptación del uso del mobile banking en Lima",
author = "Galarza Fernández, Richard Francisco",
publisher = "Universidad Peruana de Ciencias Aplicadas (UPC)",
year = "2020"
}
The objective of this research is to collect academic and relevant information regarding service quality factors and the way they are related to the acceptance of use mobile banking. The research methodology was determined based on the search for previous studies carried out with the same line of focus. The analysis will show the relationship of the factors of service quality (perceived ease of use, perceived usefulness, perceived security / privacy, perceived enjoyment, perceived design / aesthetics and perceived sociability), trust (benevolence, competence and integrity) and attitude towards the use of mobile banking in Lima, Peru.
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