Bibliographic citations
Guevara, W., Roulet, A., Torres, E. (2020). Aprendizaje basado en el modelo 70:20:10 para afianzar la resiliencia en el área comercial retail de manpower-entel, en tiempos de coyuntura COVID-19 [Trabajo de investigación, Universidad Peruana de Ciencias Aplicadas (UPC)]. http://hdl.handle.net/10757/654658
Guevara, W., Roulet, A., Torres, E. Aprendizaje basado en el modelo 70:20:10 para afianzar la resiliencia en el área comercial retail de manpower-entel, en tiempos de coyuntura COVID-19 [Trabajo de investigación]. PE: Universidad Peruana de Ciencias Aplicadas (UPC); 2020. http://hdl.handle.net/10757/654658
@mastersthesis{renati/393713,
title = "Aprendizaje basado en el modelo 70:20:10 para afianzar la resiliencia en el área comercial retail de manpower-entel, en tiempos de coyuntura COVID-19",
author = "Torres Vargas, Eduardo Francisco",
publisher = "Universidad Peruana de Ciencias Aplicadas (UPC)",
year = "2020"
}
This thesis is a qualitative study with an action-research design, the purpose of which is to analyze how learning based on the 70:20:10 model strengthens resilience in the commercial retail area of Manpower-Entel during the COVID-19 situation. The study sample included 42 employees from the commercial area. The research results show that the 70:20:10 model manages to strengthen resilience through the three phases of the model, which are formal learning (10), social learning (20) and experiential learning (70 ). It is possible to teach knowledge about resilience (formal learning), which is then discussed in groups and turned into initiatives (social learning) that are finally executed experientially in a given period of time (experiential learning). These, in turn, manage to strengthen resilience at a personal and team level. Although the model was applied to the commercial area of a service company, the proposal can be extended to be applied to different organizational environments in order to contribute to resilience in different institutions and analyze whether the impact is similar or not.
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