Bibliographic citations
Ferreyra, L., (2019). El contenido de marca en Facebook en relación a la confianza durante el Momento Cero de la Verdad con respecto a los smartphones de lujo, en hombres y mujeres de 18 a 24 años de edad [Trabajo de investigación, Universidad Peruana de Ciencias Aplicadas (UPC)]. http://hdl.handle.net/10757/650377
Ferreyra, L., El contenido de marca en Facebook en relación a la confianza durante el Momento Cero de la Verdad con respecto a los smartphones de lujo, en hombres y mujeres de 18 a 24 años de edad [Trabajo de investigación]. PE: Universidad Peruana de Ciencias Aplicadas (UPC); 2019. http://hdl.handle.net/10757/650377
@misc{renati/389458,
title = "El contenido de marca en Facebook en relación a la confianza durante el Momento Cero de la Verdad con respecto a los smartphones de lujo, en hombres y mujeres de 18 a 24 años de edad",
author = "Ferreyra Matos, Luciana",
publisher = "Universidad Peruana de Ciencias Aplicadas (UPC)",
year = "2019"
}
Abstract: This study addresses an investigation into the importance of brand content in Facebook during the Zero Moment of Truth, as it has not been studied despite the fact that currently 40% of consumers who go through an online search start through social networks, and where 25% of purchases originate from the number of likes which the brand has on their Facebook fanpages. To determine the degree of importance of brand content in perceived confidence, the methodology used was a correlational study with a mixed approach. To carry out this study there has been done a qualitative investigation, through 2 depth interviews and 4 short interviews; and also, there has been done a quantitative investigation, through 250 surveys. Subsequently, the data obtained from both investigations was processed for the purpose of obtaining insights from the target audience and understanding their behaviors, in the case of quantitative research, and of correlating the variables and understanding the relationships between them. Finally, regarding the results obtained through the investigation, it was found that the relationship between brand confidence and brand content in the category of luxury smartphones since there are 3 approaches that make up brand content. In this way, it was found that the relationship between trust and the generation of digital content is moderate, the relationship between trust and digital indicators is low, and the relationship between trust and electronic word of mouth is low as well.
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