Bibliographic citations
Calle, M., (2022). La gestión de los recursos humanos y su contribución en la calidad de servicio en la Gerencia de Unidad Tecnológica de la Información – SUNARP I Piura año 2021 [Tesis, Universidad Privada Antenor Orrego. Facultad de Ciencias Económicas]. https://hdl.handle.net/20.500.12759/9270
Calle, M., La gestión de los recursos humanos y su contribución en la calidad de servicio en la Gerencia de Unidad Tecnológica de la Información – SUNARP I Piura año 2021 [Tesis]. PE: Universidad Privada Antenor Orrego. Facultad de Ciencias Económicas; 2022. https://hdl.handle.net/20.500.12759/9270
@misc{renati/381681,
title = "La gestión de los recursos humanos y su contribución en la calidad de servicio en la Gerencia de Unidad Tecnológica de la Información – SUNARP I Piura año 2021",
author = "Calle Vegas, María Alejandra",
publisher = "Universidad Privada Antenor Orrego. Facultad de Ciencias Económicas",
year = "2022"
}
This research was carried out to determine the relationship between human resources management and service quality in the Information Technology Unit Management - SUNARP I Piura year 2021. Results that are intended to become a guide for the new authorities to tune in with workers and with the population. The study was of a correlational descriptive type with a correlational transactional design, to evaluate the human resource management variable, there were 57 workers from the Information Technology Unit Management - SUNARP I Piura and to evaluate the service quality variable, there were 57 users of said institution. Both surveys consisted of 20 items and 5 response options, the same ones that were processed in the Excel program. For the hypothesis test, the statistical correlation coefficient of Spearman was used, through the program (SPSSv25); concluding that there is a strong and significant positive relationship between human resource management and service quality in the Information Technology Unit Management - SUNARP I Piura, which indicates that the actions of Directive capacity, managerial capacity and executive leadership developed by the Information Technology Unit Management - SUNARP I are necessary to achieve a positive and significant relationship with the quality of the service it offers
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