Bibliographic citations
Novoa, M., (2021). Desarrollo de un sistema de gestión de la calidad basada en la norma ISO 9001:2015 y su incidencia en la productividad de la Empresa Café Monteverde E.I.R.L., Rodríguez de Mendoza, Amazonas 2018-2019 [Tesis, Universidad Privada Antenor Orrego - UPAO]. https://hdl.handle.net/20.500.12759/7016
Novoa, M., Desarrollo de un sistema de gestión de la calidad basada en la norma ISO 9001:2015 y su incidencia en la productividad de la Empresa Café Monteverde E.I.R.L., Rodríguez de Mendoza, Amazonas 2018-2019 [Tesis]. PE: Universidad Privada Antenor Orrego - UPAO; 2021. https://hdl.handle.net/20.500.12759/7016
@misc{renati/380734,
title = "Desarrollo de un sistema de gestión de la calidad basada en la norma ISO 9001:2015 y su incidencia en la productividad de la Empresa Café Monteverde E.I.R.L., Rodríguez de Mendoza, Amazonas 2018-2019",
author = "Novoa Ginocchio, Mishelle",
publisher = "Universidad Privada Antenor Orrego - UPAO",
year = "2021"
}
This study originated from the need to adopt cultures of quality improvement and with the objective of developing a Quality Management System where it will allow to contribute with the welfare of the interested parties, optimization of processes, improvement of the work environment, improvement in the organizational management and collaborate with the increase of the productivity of the company Café Monteverde, the company is dedicated to the cultivation, commercialization and export of coffee, for this the study was based on the requirements of ISO 9001:2015. The tool used for the situational analysis of the company was the checklist in which a percentage of less than 50% of total compliance was obtained, this showed the weaknesses that the organization has in relation to ISO 9001:2015, such as the lack of documented information either in formats, records, programs, matrices, diagrams of operations that were implemented to demonstrate compliance with the standard and increase productivity. In conclusion, from the comparison of before and after the development of the Quality Management System, an increase of 20% was determined for the compliance to the 9001:2015 Standard and a productivity of 20% according to the indicators established in the research, concluding the profitability and benefit for the organization.
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