Bibliographic citations
Hurtado, M., Bueno, J. (2021). Marco de trabajo basado en design thinking para el proceso de negocio de ordenes de producción de botellas de lejía en la empresa Clorimax E.I.R.L año 2019 [Tesis, Universidad Privada Antenor Orrego]. https://hdl.handle.net/20.500.12759/7032
Hurtado, M., Bueno, J. Marco de trabajo basado en design thinking para el proceso de negocio de ordenes de producción de botellas de lejía en la empresa Clorimax E.I.R.L año 2019 [Tesis]. PE: Universidad Privada Antenor Orrego; 2021. https://hdl.handle.net/20.500.12759/7032
@misc{renati/378465,
title = "Marco de trabajo basado en design thinking para el proceso de negocio de ordenes de producción de botellas de lejía en la empresa Clorimax E.I.R.L año 2019",
author = "Bueno Diaz, Jansy Moises",
publisher = "Universidad Privada Antenor Orrego",
year = "2021"
}
At the South American level, the Peruvian market generates between 10% and 15% of the turnover in the three main categories (bleaches, cleaners and clothing additives), with the lowest per capita consumption in the region. In 2017, the coastal child affected the north of the country at the rate that 30% of the bleach business was in this area in addition to the general contraction in the country, leading to the Clorimax EIRL L company seeking innovation in its process of business through interrelated tasks for the production of bleach having the problem of How to manage the production orders of bleach bottles in the company CLORIMAX EIRL year 2019? Therefore, this research proposes to develop a framework based on design thinking for the Business Process of production orders for bleach bottles in the company CLORIMAX E.I.R.L year 2019; Consequently, the current business process of production order management was modeled based on BPMN and the phases of empathy, define, determine, devise and prototyping were developed. The evaluation of the framework proposal based on the Design Thinking methodology was carried out by checking the level of satisfaction of the respondent with respect to the evaluation of the business process through a functional prototype and through expert judgment for this purpose, the first validation was made. level of reliability of the experts by means of the Cronbach's alpha coefficient obtaining the value 0.88, then the average of expert judgment was obtained in the range from 1 to 5; In the empathize phase the average value of 4 was obtained, in the defining phase the average value of 4.4 was obtained, in the defining phase of 4.4, in the determining phase the value of 4.25, in the devising the average result of 4, in the prototyping phase the average result of 4.1 and in the testing phase the average result of 4. 25. To contrast the hypothesis, it will be carried out through the pre-test and post-test method, with the validity of the indicators that operationalize the variables of the hypothesis.
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