Bibliographic citations
Espejo, E., Vereau, J. (2021). Diseño de un sistema de gestión de calidad basado en la ISO 9001:2015 para el aseguramiento de la calidad en la empresa Melamuebles E.I.R.L. [Tesis, Universidad Privada Antenor Orrego - UPAO]. https://hdl.handle.net/20.500.12759/7121
Espejo, E., Vereau, J. Diseño de un sistema de gestión de calidad basado en la ISO 9001:2015 para el aseguramiento de la calidad en la empresa Melamuebles E.I.R.L. [Tesis]. PE: Universidad Privada Antenor Orrego - UPAO; 2021. https://hdl.handle.net/20.500.12759/7121
@misc{renati/378249,
title = "Diseño de un sistema de gestión de calidad basado en la ISO 9001:2015 para el aseguramiento de la calidad en la empresa Melamuebles E.I.R.L.",
author = "Vereau Rojas, Jessica Katherine",
publisher = "Universidad Privada Antenor Orrego - UPAO",
year = "2021"
}
The purpose of this research work is to propose a Design of a Quality Management System based on the ISO 9001: 2015 standard that allows to ensure quality in the company MELAMUEBLES EIRL with compliance with the guidelines established by said international standard; which through the procedures and instructions that are developed will allow to know the planning and the requirements of the process; generating records that will allow evidence of the completion of the process. Likewise; By establishing the objectives and indicators, the performance of the process can be evaluated and improvement evidenced in order to satisfy the customer. It is therefore; which began by carrying out a diagnosis of the current context of the company, detecting nonconformities in relation to the deficient Quality Management System (QMS), with an average level of compliance of 12%. Therefore, for quality assurance in the company, we proceeded to develop the QMS requirements not yet contemplated by the organization such as: strategic analysis, quality policy, objectives, quality risk matrix, Organization Manual and functions (MOF), plans, procedures and instructions, achieving an estimated increase of 68% in compliance with the ISO 9001: 2015 standard, so it is expected to reduce reprocessing; damaged materials; reduction of claims and / or associated customer complaints to improve the quality of the company's products and consequently increase customer satisfaction with a goal of 15%. Finally, the work plan was defined in 5 phases with an implementation cost of 30,900 soles.
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