Bibliographic citations
Balladares, C., Vergara, K. (2017). Diagnóstico y estrategias para reducir el estrés laboral en los colaboradores del área de consultas generales de banca por teléfono del Banco de Crédito del Perú, distrito La Esperanza - provincia Trujillo - año 2016 [Tesis, Universidad Privada Antenor Orrego]. https://hdl.handle.net/20.500.12759/3459
Balladares, C., Vergara, K. Diagnóstico y estrategias para reducir el estrés laboral en los colaboradores del área de consultas generales de banca por teléfono del Banco de Crédito del Perú, distrito La Esperanza - provincia Trujillo - año 2016 [Tesis]. : Universidad Privada Antenor Orrego; 2017. https://hdl.handle.net/20.500.12759/3459
@misc{renati/377161,
title = "Diagnóstico y estrategias para reducir el estrés laboral en los colaboradores del área de consultas generales de banca por teléfono del Banco de Crédito del Perú, distrito La Esperanza - provincia Trujillo - año 2016",
author = "Vergara Cabrera Yuleisy, Karol Desiree",
publisher = "Universidad Privada Antenor Orrego",
year = "2017"
}
He development of the present work aims to diagnose and propose strategies to reduce the level of work stress reached by the collaborators of the area of general telephone banking consultations of the BCP - district of La Esperanza province of Trujillo in the year 2016 A total of 64 collaborators participated in the research in the area of general telephone banking consultations of the BCP, the research design was used in a single box, descriptive cross-sectional, the survey technique was used, using as an instrument the questionnaire to The analysis of the information was used descriptive statistics. The results of the investigation showed that the level of work stress of the collaborators of the area of general consultation of Banking by telephone of the Bank of Credit of Peru of general way are; 6.1% had a LOW Stress, 3.1% a MEDIUM Stress and 90.6% of the collaborators presented a HIGH STRESS, reason why a program of active pauses or labor recreation has been elaborated at the proposal level, which are moments during the Working hours, which are dedicated to perform mobility exercises, stretching, muscle toning and mild and moderate aerobic exercises, As a strategy to reduce labor stress in the area's employees
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