Bibliographic citations
Arroyo, M., Burgos, J. (2017). Propuesta de coaching para mejorar la calidad en el servicio que brindan los conductores de la empresa de taxis Company VIP del distrito de Trujillo 2016 [Tesis, Universidad Privada Antenor Orrego]. https://hdl.handle.net/20.500.12759/3457
Arroyo, M., Burgos, J. Propuesta de coaching para mejorar la calidad en el servicio que brindan los conductores de la empresa de taxis Company VIP del distrito de Trujillo 2016 [Tesis]. : Universidad Privada Antenor Orrego; 2017. https://hdl.handle.net/20.500.12759/3457
@misc{renati/376783,
title = "Propuesta de coaching para mejorar la calidad en el servicio que brindan los conductores de la empresa de taxis Company VIP del distrito de Trujillo 2016",
author = "Burgos Viñas, Jorge Luis",
publisher = "Universidad Privada Antenor Orrego",
year = "2017"
}
Through the application of a survey of a sample of 70 clients, taking as paragraph factors measure the quality of service perceived, Concerning the reliability, responsiveness, empathy, Tangibles, Safety Service provides: A addition Focus Group was conducted Drivers Company, in order to obtain their opinion on an un providing quality service and the attributes that should improve the Same. Also, the results of research this throw that 44% of customers consider that the service provided is bad; WHILE 26% considers it fair, these being higher percentages. : UN addition 44% of customers surveyed believes the driver of that attitude is bad, calling negatively so the service offered by drivers. This genres UN to poor clients, who by observing the attitude of drivers and experience the service they provide, perceive a negative image of company service. DE This way, based of the results it has produced a proposal Coaching paragraph Improve the Quality of service provided by the Taxi Drivers “Vip company“ of Trujillo District 2015, which will meet the expectations of Customer
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