Bibliographic citations
Obando, S., Rojas, J. (2019). Nivel de calidad de servicio de Intelglobal Sat EIRL y propuesta de un modelo de gestión de calidad, Trujillo 2019 [Tesis, Universidad Privada Antenor Orrego - UPAO]. https://hdl.handle.net/20.500.12759/5863
Obando, S., Rojas, J. Nivel de calidad de servicio de Intelglobal Sat EIRL y propuesta de un modelo de gestión de calidad, Trujillo 2019 [Tesis]. : Universidad Privada Antenor Orrego - UPAO; 2019. https://hdl.handle.net/20.500.12759/5863
@misc{renati/372777,
title = "Nivel de calidad de servicio de Intelglobal Sat EIRL y propuesta de un modelo de gestión de calidad, Trujillo 2019",
author = "Rojas Becerra, Jhon Kevin",
publisher = "Universidad Privada Antenor Orrego - UPAO",
year = "2019"
}
The purpose of this research is to design and propose a quality management model that improves the level of service quality of the Intelglobal Sat EIRL company, in the city of Trujillo, 2019. To this end, the research problem is as follows: Will the level of service quality of Intelglobal Sat EIRL improve with the proposal of a quality management model, in Trujillo 2019? The research question is answered through a descriptive design, with previous measurement through a virtual survey to know the level of quality that the company provides and an interview with the administrator to have a perception of the type of management used. The sample was selected through a non-probabilistic sampling, obtaining a total of 80 customers surveyed. As a result of this research, it is established that the proposal of a quality management model based on the Deming cycle, allows to improve the level of quality of the service provided to customers, likewise; the increase in sales, recognition in the national market, customer loyalty and satisfaction.
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