Bibliographic citations
Calderón, Jacinto, A. (2023). Propuesta de gestión de calidasd de sevicio para aumentar la competitividad del Consorcio JJA Servicios Generales S.C.R.L, PIURA, 2022 [Tesis, Universidad Privada Antenor Orrego]. https://hdl.handle.net/20.500.12759/12671
Calderón, Jacinto, A. Propuesta de gestión de calidasd de sevicio para aumentar la competitividad del Consorcio JJA Servicios Generales S.C.R.L, PIURA, 2022 [Tesis]. PE: Universidad Privada Antenor Orrego; 2023. https://hdl.handle.net/20.500.12759/12671
@misc{renati/372357,
title = "Propuesta de gestión de calidasd de sevicio para aumentar la competitividad del Consorcio JJA Servicios Generales S.C.R.L, PIURA, 2022",
author = "Jacinto Ramírez, Alexandra",
publisher = "Universidad Privada Antenor Orrego",
year = "2023"
}
The objective of the research is to develop a proposal for a quality management model to increase the competitiveness of Consorcio JJA Servicios Generales SCRL, Piura 2022. The problem formulated in the research is: How will the service quality management proposal increase the competitiveness of Consorcio JJA Servicios Generales S.C.R.L, PIURA, 2022? The present investigation took as reference primary sources of information such as the interview and the survey to carry out the analysis of the competitiveness and quality management of the company under study; which allowed to raise the proposal using a descriptive-propositive method, having as sample population the 15 collaborators of the logistics area of the companies considered as corporate clients. It was concluded that only 45% of the collaborators in the logistics area corresponding to corporate clients are satisfied with the quality of service; therefore, it is necessary to propose a quality management model to improve the competitiveness of consortium JJA Servicios Generales SCRL. After analyzing the quality management models and the company's information we came to the conclusion that by implementing the Servqual model together with the Deming model a better result will be achieved regarding quality management and as a result the competitiveness of Consorcio JJA Servicios Generales SCRL will increase. The quality management model based on Deming and ServQual approaches was proposed,
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