Bibliographic citations
Loayza, C., (2023). Asociación entre nivel de alfabetización sanitaria y satisfacción del usuario externo, E.S Bernal Piura 2022 [Tesis, Universidad Privada Antenor Orrego - UPAO]. https://hdl.handle.net/20.500.12759/10405
Loayza, C., Asociación entre nivel de alfabetización sanitaria y satisfacción del usuario externo, E.S Bernal Piura 2022 [Tesis]. PE: Universidad Privada Antenor Orrego - UPAO; 2023. https://hdl.handle.net/20.500.12759/10405
@misc{renati/372212,
title = "Asociación entre nivel de alfabetización sanitaria y satisfacción del usuario externo, E.S Bernal Piura 2022",
author = "Loayza Campos, Cristhian Fernando",
publisher = "Universidad Privada Antenor Orrego - UPAO",
year = "2023"
}
Demonstrate if existence of a relationship between the health literacy variables and the degree of satisfaction of external users of the I-4 Bernal Health Establishment, 2022. Methods: observational, non-experimental, cross-sectional and analytical thesis. The 299 patients treated in the outpatient clinic of E.S I-4 Bernal from February to March 2022. Selection criteria were applied, obtaining a sample of 279 patients who met the selection criteria. The instruments used in this thesis are the SAHLSA-50 Health Literacy Calculation Test and the modified SERVQAUAL survey. Results: 279 selected users of the external medical consultation service at E.S I-4 Bernal. Of the participants, 56.9% were female, and 43.1% male. 62.4% of external users had inadequate sanitary literacy, compared to 37.6% with adequate sanitary literacy. Likewise, 55.6% of users were satisfied with the care received, contrary to 44.4% who were dissatisfied. Finding a significant relationship between the level of Health Literacy and the degree of Satisfaction of External Users. In the same way, the level of Health Literacy and the degree of satisfaction were associated with the level of education (Sig.=0.011) (Sig.=0.011) and affiliation to the SIS (Sig.=0.025) (Sig.=0.011) respectively. Conclusions: The degree of Satisfaction of the external users served at E.S I-4 Bernal was significantly related (sig.<0.05) with the level of Sanitary Literacy.
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