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Zurita, J., (2019). Elaboración de un Cuadro de Mando Operativo en una Empresa Especializada Minera [Tesis, Universidad Peruana de Ciencias Aplicadas (UPC)]. http://hdl.handle.net/10757/625987
Zurita, J., Elaboración de un Cuadro de Mando Operativo en una Empresa Especializada Minera [Tesis]. PE: Universidad Peruana de Ciencias Aplicadas (UPC); 2019. http://hdl.handle.net/10757/625987
@mastersthesis{renati/368635,
title = "Elaboración de un Cuadro de Mando Operativo en una Empresa Especializada Minera",
author = "Zurita Hidalgo, Jesús Alfredo",
publisher = "Universidad Peruana de Ciencias Aplicadas (UPC)",
year = "2019"
}
Title: Elaboración de un Cuadro de Mando Operativo en una Empresa Especializada Minera
Other Titles: Elaboration of an Operational Control Chart in a Specialized Mining Company
Authors(s): Zurita Hidalgo, Jesús Alfredo
Advisor(s): Sotelo Raffo, Fernando Rafae
Keywords: Productividad; Control de mando operativo; Margen operativo; Cliente; KPI; Productivity; Operational Command Control
Issue Date: 1-May-2019
Institution: Universidad Peruana de Ciencias Aplicadas (UPC)
Abstract: En la actualidad, la ciencia y la tecnología avanzan vertiginosamente y por ello, las empresas en su afán de ser más competitivas debido a las exigencias del mercado buscan implementar nuevas metodologías o técnicas que les permita optimizar sus procesos y así incrementar su productividad y rentabilidad.
Es por ello, que esta investigación, ha tenido ese fin y se ha empleado el Cuadro de Mando Operativo para incrementar la productividad de la Empresa Especializada Minera SERMIN.
Esta investigación está estructurada en 4 capítulos, los cuales se detallan a continuación.
En el capítulo 1, se hace referencia al Cuadro de Mando Operativo, definición e importancia, el cual es la base para generar impacto en el incremento de la productividad, rentabilidad de la organización y la creación de un Cuadro de Mando Integral. Asimismo, la conceptualización de KPIs y los beneficios de emplearlos, así como la Gestión de Cambio Organizacional.
En el Capítulo 2, se realizó una descripción de la empresa SERVICIOS MINEROS, se plasmó la misión y visión de la organización, justificación de la aplicación del Cuadro de Mando Operativo, así como los objetivos generales y específicos.
En el capítulo 3, se describen las actividades realizadas para la creación y aplicación del Cuadro de Mando Operativo y para ello, se creó la Matriz de Responsabilidades para las áreas involucradas en el proceso (Producción, Logística, Administración, Seguridad y Mantenimiento) y dentro del cual se propuso reportar diariamente la data de acuerdo a los KPIs establecidos que permitían medir el Margen Operativo de la producción en tiempo real.
En el capítulo 4, se muestran los resultados obtenidos después de la aplicación del Cuadro de Mando Operativo, el cumplimiento de los objetivos propuestos inicialmente, tales como identificar el margen operativo en el proceso de excavación antes y después de la implementación.
Finalmente, se evidencian las conclusiones y recomendaciones, luego de haber realizado este proceso de mejora con el fin de contribuir al éxito de la organización, satisfacer al cliente, incrementar la productividad y, por ende, la rentabilidad.
At present, science and technology advance vertiginously and therefore, companies in their desire to be more competitive due to market demands seek to implement new methodologies or techniques that allow them to optimize their processes and thus increase their productivity and profitability. That is why, this research has had this purpose and has been used Operational Command Control to increase the productivity of the SERMIN Specialized Mining Company. Therefore, this research is structured in 4 chapters, which are detailed below. In Chapter 1, reference is made to Operational Command Control, definition and importance, which is the basis for generating an impact on the increase in productivity, profitability of the organization and the creation of a Balanced Scorecard. Also, the conceptualization of KPIs and the benefits of using them. In Chapter 2, a description of the company SERVICIOS MINEROS was made, the mission and vision of the organization, justification of the application of the Operational Command Control, as well as the general and specific objectives. In chapter 3, the activities carried out for the application of the Operational Command Control are described and for this, a Manual of functions was created for the areas involved in the process (Residence, Productivity, Logistics, Administration, Security and Maintenance) and within of which it was proposed to report the daily data according to the established KPIs that allowed to measure the Operating Margin of the production in real time. In chapter 4, the results obtained after the application of the Operating Command Control, the fulfillment of the initially proposed objectives, such as identifying the operating margin in the excavation process before and after the implementation, are shown. Finally, the conclusions and recommendations are evidenced, after having made this improvement process in order to contribute to the success of the organization, satisfy the client, increase productivity and, therefore, profitability.
At present, science and technology advance vertiginously and therefore, companies in their desire to be more competitive due to market demands seek to implement new methodologies or techniques that allow them to optimize their processes and thus increase their productivity and profitability. That is why, this research has had this purpose and has been used Operational Command Control to increase the productivity of the SERMIN Specialized Mining Company. Therefore, this research is structured in 4 chapters, which are detailed below. In Chapter 1, reference is made to Operational Command Control, definition and importance, which is the basis for generating an impact on the increase in productivity, profitability of the organization and the creation of a Balanced Scorecard. Also, the conceptualization of KPIs and the benefits of using them. In Chapter 2, a description of the company SERVICIOS MINEROS was made, the mission and vision of the organization, justification of the application of the Operational Command Control, as well as the general and specific objectives. In chapter 3, the activities carried out for the application of the Operational Command Control are described and for this, a Manual of functions was created for the areas involved in the process (Residence, Productivity, Logistics, Administration, Security and Maintenance) and within of which it was proposed to report the daily data according to the established KPIs that allowed to measure the Operating Margin of the production in real time. In chapter 4, the results obtained after the application of the Operating Command Control, the fulfillment of the initially proposed objectives, such as identifying the operating margin in the excavation process before and after the implementation, are shown. Finally, the conclusions and recommendations are evidenced, after having made this improvement process in order to contribute to the success of the organization, satisfy the client, increase productivity and, therefore, profitability.
Link to repository: http://hdl.handle.net/10757/625987
Discipline: Escuela de Postgrado
Grade or title grantor: Universidad Peruana de Ciencias Aplicadas (UPC). Escuela de Postgrado
Grade or title: Maestro en Operaciones y Logística
Register date: 14-Jul-2019
This item is licensed under a Creative Commons License