Bibliographic citations
Dávila, J., Docarmo, L., Gosdinski, A., Moncada, P. (2018). Propuestas para la mejora de la productividad en el servicio de mantenimiento correctivo de equipos hospitalarios [Tesis, Universidad Peruana de Ciencias Aplicadas (UPC)]. http://hdl.handle.net/10757/625238
Dávila, J., Docarmo, L., Gosdinski, A., Moncada, P. Propuestas para la mejora de la productividad en el servicio de mantenimiento correctivo de equipos hospitalarios [Tesis]. PE: Universidad Peruana de Ciencias Aplicadas (UPC); 2018. http://hdl.handle.net/10757/625238
@mastersthesis{renati/367901,
title = "Propuestas para la mejora de la productividad en el servicio de mantenimiento correctivo de equipos hospitalarios",
author = "Moncada Muñoz, Pablo José",
publisher = "Universidad Peruana de Ciencias Aplicadas (UPC)",
year = "2018"
}
The present work responds to an issue on the delays in performing an adequate maintenance in a company dedicated to the import and sale products and equipments specialized in the area of clinical laboratory and transfusion medicine. The importance of this problem identified as a low productivity in corrective maintenance becomes evident when we monitor the indicator of time that the profesional must wait in the client’s facilities. We made an economic balance for this indicator for analise it properly, evidencing that if we make the proposed improvements, it would achieve considerable savings because the profesional, who currently only waits until spare part reaches the maintenance point, could perform a greater number of preventive maintenance, thus reducing corrective maintenance and avoiding negative impact on the quality of customer service. The theoretical framework focus on the analysis on a problem in the quality of the service, performing a cause-effect analysis, identifying that the main problem exists in the spare parts store. The solutions for implementing the use of an integrated system of orders and dispatch of spare parts to avoid the failures of the professionals in the maintenance points, considered the main problem, is also proposed to redefine the processes within the warehouse, elaborating and characterizing the procedures. Implementing planification charts for the frequency of maintenance, as well as management indicators for each process. The objective is focused on improving the quality of the service by identifying an important saving opportunity for the company, studying the processes of the warehouse, an area that was identified as the main responsable for the waiting time that the professionals spend in the maintenance point.
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