Bibliographic citations
Castañeda, M., González, A. (2018). Factores críticos que determinan la rotación del puesto de recepcionista del área de Room Division en los hoteles de 4 y 5 estrellas de Lima Metropolitana [Tesis, Universidad Peruana de Ciencias Aplicadas (UPC)]. http://hdl.handle.net/10757/624232
Castañeda, M., González, A. Factores críticos que determinan la rotación del puesto de recepcionista del área de Room Division en los hoteles de 4 y 5 estrellas de Lima Metropolitana [Tesis]. PE: Universidad Peruana de Ciencias Aplicadas (UPC); 2018. http://hdl.handle.net/10757/624232
@misc{renati/367093,
title = "Factores críticos que determinan la rotación del puesto de recepcionista del área de Room Division en los hoteles de 4 y 5 estrellas de Lima Metropolitana",
author = "González Molina, Andrés",
publisher = "Universidad Peruana de Ciencias Aplicadas (UPC)",
year = "2018"
}
This thesis aims to identify the main factors that influence hotel staff to quit their Jobs, focused just in 4 and 5 stars hotels in Lima. We made our investigation through a qualitative study, supported them by bibliographic materials, secondary sources, interviews and questionnaires. In the first chapter, we present the main topic, research questions and our hypothesis, also we identified the current situation issues and a theoretical framework related to the subject in research. In our second chapter, the methodology used is indicated as well as the procedures and tools used for the development of our research. Then, in the third chapter we developed an analysis of the information obtained through the various tools of the research we use. Finally, in the fourth chapter, we expose our conclusions, findings and recommendations.
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