Bibliographic citations
Perez, J., (2020). La calidad de servicio y satisfacción educativa de los estudiantes de la Facultad de Derecho de la Universidad Peruana Los Andes, 2019 [Tesis, Universidad Peruana de Ciencias e Informática]. http://repositorio.upci.edu.pe/handle/upci/155
Perez, J., La calidad de servicio y satisfacción educativa de los estudiantes de la Facultad de Derecho de la Universidad Peruana Los Andes, 2019 [Tesis]. : Universidad Peruana de Ciencias e Informática; 2020. http://repositorio.upci.edu.pe/handle/upci/155
@mastersthesis{renati/362723,
title = "La calidad de servicio y satisfacción educativa de los estudiantes de la Facultad de Derecho de la Universidad Peruana Los Andes, 2019",
author = "Perez Medina, Julian Manuel",
publisher = "Universidad Peruana de Ciencias e Informática",
year = "2020"
}
The objective of the work is to establish the degree of relationship of the quality of service and the satisfaction of the students in the law faculty of the Universidad Peruana Los Andes in 2019. In order to achieve the stated objective, a correlational descriptive method was followed. which is part of the positivist paradigm, statistics were used to test the hypothesis: There is a significant relationship between the quality of service and the satisfaction of students in the law faculty of the Universidad Peruana Los Andes in 2019, so it is part of the quantitative research, the sample consisted of 54 students and the instrument to obtain the data to be processed in the investigation was a questionnaire. The work allows us to conclude that there is a significant relationship between Quality of university service and student satisfaction in the law school of Universidad Peruana Los Andes in 2019, when finding a non-parametric correlation Rho de Spearman (ρ (relationship) = 0.814; p = .000) with a positive direction and strong magnitude; what allows to conclude, the higher the Quality of university service, the better the satisfaction of the students in the law school of the Universidad Peruana Los Andes.
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