Bibliographic citations
Torres, A., Vásquez, C. (2017). Análisis del grado de satisfacción de los usuarios del servicio de justicia de la Corte Superior de Justicia de Loreto, periodo 2012 [Tesis, Universidad Nacional de la Amazonía Peruana]. http://repositorio.unapiquitos.edu.pe/handle/20.500.12737/6342
Torres, A., Vásquez, C. Análisis del grado de satisfacción de los usuarios del servicio de justicia de la Corte Superior de Justicia de Loreto, periodo 2012 [Tesis]. : Universidad Nacional de la Amazonía Peruana; 2017. http://repositorio.unapiquitos.edu.pe/handle/20.500.12737/6342
@mastersthesis{renati/279104,
title = "Análisis del grado de satisfacción de los usuarios del servicio de justicia de la Corte Superior de Justicia de Loreto, periodo 2012",
author = "Vásquez Espinar, Clara Mirza",
publisher = "Universidad Nacional de la Amazonía Peruana",
year = "2017"
}
The present study was developed in the atmospheres of the Superior Court of Justice of Loreto (period 2012), the objective of the investigation was, to determine the degree of the users' of the service satisfaction that offers this institution, according to the work the present study was descriptive, the design statistical employee was the not experimental, the population shows you/he/she was conformed by 249 users, the technique employee was the survey and the instrument was the survey questionnaire. To achieve the objectives the statistical package it was used EPIINFO and analysis univariado and bivariado. The results were: The users of the service of justice toasted by the Superior Court of Justice of Loreto don't show dissatisfaction for the received service; that is to say, it is perceived in a notorious way the satisfaction for the offered service, the good treatment, the velocity, the impartiality and the morality, they are factors that influence in the user's satisfaction, the unsatisfied users they are those that don't get the prospective result and they manifest to perceive a handling anything transparent of the process. With respect to the general hypothesis is rejected in the sense that the users of the service don't show a high degree of dissatisfaction. With respect to the 1era specific hypothesis is accepted, in the sense that the factors that influence in the user's satisfaction are: good treatment, velocity, impartiality and morality. With respect to the specific hypothesis 2da are accepted, in the sense that the unsatisfied users are the losers of a process. With respect to the 3era specific hypothesis is rejected, in the sense that the degree of the users' satisfaction is faulty in relation to the time of duration of the processes, predictibilidad, and morality
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