Bibliographic citations
Guadalupe, R., (2019). Mejora de la gestión operativa del servicio de Outsourcing; soporte a geología de la Empresa Manpower Professional Services S.A. [Tesis, Universidad Nacional de Ingeniería]. http://hdl.handle.net/20.500.14076/18975
Guadalupe, R., Mejora de la gestión operativa del servicio de Outsourcing; soporte a geología de la Empresa Manpower Professional Services S.A. [Tesis]. : Universidad Nacional de Ingeniería; 2019. http://hdl.handle.net/20.500.14076/18975
@mastersthesis{renati/264811,
title = "Mejora de la gestión operativa del servicio de Outsourcing; soporte a geología de la Empresa Manpower Professional Services S.A.",
author = "Guadalupe Muñoz, Roy",
publisher = "Universidad Nacional de Ingeniería",
year = "2019"
}
Manpower Professional Services counts among its different services Outsourcing, which is responsible for providing solutions in Human Resources and Processes with the highest standards to solve needs and problems, optimize processes and reduce costs in its chain of services to its customers. This research will contribute to improve the Geology Support Outsourcing Service that the company has been providing to Newmont Peru in its different Geological Exploration Projects, which has a national level, reaching a progressive development of different stages starting from the bibliographic compilation, review of information and indicators until the processing and implementation of actions. Actions were defined and implemented in order to improve operational management and outsourcing service processes, analyzed the results obtained in the situational diagnosis, interviews and meetings with the personnel involved and representatives of Newmont Peru; this allowed integrating all the variables in a management model to develop and manage the service. The analysis and implementation was carried out at the level of Human Resources, Safety and Occupational Health, according to the FODA analysis performed at the service. For the implementation of actions for the improvement of Operational Management, a matrix was created to measure compliance with the objectives set; an operational structure of the work carried out in the field was used as a guide, to then implement the techniques and tools of Administration of Human Resources, Procedures and Safety Standards. In this way we demonstrate the improvement of the Outsourcing Service to the client, which the company has been providing to Newmont Peru in its Geological Exploration projects; initially the level of approval did not exceed 50% and now it is above 71% satisfaction, according to the survey conducted.
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