Bibliographic citations
Zúñiga, F., Araujo, A. (2023). Calidad del servicio y la percepción de los turistas en tiempos de Covid 19 en los restaurantes del poblado de Lamay, distrito de Calca - Cusco 2021 [Universidad Andina del Cusco]. https://hdl.handle.net/20.500.12557/6639
Zúñiga, F., Araujo, A. Calidad del servicio y la percepción de los turistas en tiempos de Covid 19 en los restaurantes del poblado de Lamay, distrito de Calca - Cusco 2021 []. PE: Universidad Andina del Cusco; 2023. https://hdl.handle.net/20.500.12557/6639
@misc{renati/24975,
title = "Calidad del servicio y la percepción de los turistas en tiempos de Covid 19 en los restaurantes del poblado de Lamay, distrito de Calca - Cusco 2021",
author = "Araujo Guevara, Angel Claudio",
publisher = "Universidad Andina del Cusco",
year = "2023"
}
ABSTRACT The present research work entitled "Quality of service and the perception of tourists in times of Covid 19 in the restaurants of the town of Lamay, province of Calca - Cusco, 2021", had as a general objective to determine how the quality of service is related to the perception of tourists in times of Covid 19 in the restaurants of the town of Lamay, province of Calca - Cusco, 2021, and for this I take as its general hypothesis, that the quality of service is significantly related to the perception of tourists in times of Covid 19 in the restaurants of the town of Lamay, district of Calca - Cusco, 2021. In the methodology, there was a type of correlational research, non-experimental-cross- sectional design, encompassing a quantitative approach, for which made use of the instrument of a questionnaire to collect the appropriate information, for this the following results were obtained, of the variable quality of service it was highlighted that 57.4% of the s clients rate it as good, in reference to the tourist perception variable, 46.80% of tourists rate it as good, concluding that indeed the quality of the service is significantly related to the perception of tourists in times of Covid 19 in the restaurants of the town of Lamay, province of Calca, 20121, this is due to the fact that the results showed that the following coefficient 0.707 is identified, which expresses that there is a positive amplification of medium intensity, likewise having the value of p (0), which is a value less than the degree of significance (0.05), what was previously indicated can be corroborated. This is how the null hypothesis Ho is discarded: and the alternative hypothesis Ha is convinced, therefore the quality of the service will always be a key element for the perception of the tourist as such.
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