Bibliographic citations
Hurtado, V., (2022). Propuesta de mejora de gestión de calidad basada en la Norma ISO 9001 : 2015 en una granja de cuyes (Cavia porcellus) [Universidad Nacional Agraria La Molina]. https://hdl.handle.net/20.500.12996/5480
Hurtado, V., Propuesta de mejora de gestión de calidad basada en la Norma ISO 9001 : 2015 en una granja de cuyes (Cavia porcellus) []. PE: Universidad Nacional Agraria La Molina; 2022. https://hdl.handle.net/20.500.12996/5480
@misc{renati/247353,
title = "Propuesta de mejora de gestión de calidad basada en la Norma ISO 9001 : 2015 en una granja de cuyes (Cavia porcellus)",
author = "Hurtado Mendoza, Vanessa Fiorela",
publisher = "Universidad Nacional Agraria La Molina",
year = "2022"
}
The present work was development out at the Flor Isabel guinea pig farm, dedicated to the breeding and slaughter of guinea pigs. The company is located at Street San Pedro Nº 547 in the district of Muquiyauyo, Jauja-Junín. The work was carried out during the months of April to July 2021, the objective was to determine an improvement proposal based on at quality management based on the ISO 9001: 2015 standard, with which it sought to respond to the demands of the organization and improve company management. The methodology consisted of meetings with company representatives, information gathering based on visits to the farm and interviews with staff. With this information, the initial diagnosis of the company was obtained, applying the checklist based on the ISO 9001: 2015 standard, 18.7 percent compliance was obtained, which represents a deficient qualification, evidencing the absence of control in the processes; the level of compliance in the slaughterhouse was also verified, for which twelve slaughter sessions were observed during the four months of the research work; obtaining that the stunning activity reached 100 percent compliance, while the activities that obtained 0 percent compliance were: Second weighing and Storage. With the information obtained, the analysis was carried out, applying quality tools, such as: brainstorming and the problem selection matrix; In this way, the main problem to be solved was identified, which obtained 46 points, which was "Lack of a quality management system". Finally, the preparation of the quality manual and quality management procedures, which are an internal tool to capture the company's strategies, was proposed as an improvement.
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