Bibliographic citations
Ascue, E., (2014). Propuesta de mejora para una empresa dedicada a la evaluación y capacitación en habilidades blandas según a NTP ISO 9001: 2009 [Tesis, Universidad Nacional Agraria La Molina]. https://hdl.handle.net/20.500.12996/2271
Ascue, E., Propuesta de mejora para una empresa dedicada a la evaluación y capacitación en habilidades blandas según a NTP ISO 9001: 2009 [Tesis]. : Universidad Nacional Agraria La Molina; 2014. https://hdl.handle.net/20.500.12996/2271
@misc{renati/245297,
title = "Propuesta de mejora para una empresa dedicada a la evaluación y capacitación en habilidades blandas según a NTP ISO 9001: 2009",
author = "Ascue Pallqui, Eliberth Donavic",
publisher = "Universidad Nacional Agraria La Molina",
year = "2014"
}
This qualification work is about a consultant firm called ILM Perú S.A.C. that offers services related to human resources management, specifically about training and evaluation of soft skills. The firm main objective is to improve its services quality, in order to increase the number of clients. The main objective of this qualification work was to evaluate the firm initial conditions and to elaborate a proposal focused in improving the processes of training and evaluation of soft skills following the guidelines of the Peruvian Technical Standard ISO 9001:2009. The specific objectives included to make a general diagnostic of the firm, to determine the level of quality management system application, to identify the main processes and to elaborate a proposal for improvements that includes a budget related to its implementation. The methodology consisted in examining the firm documents, registers, and environment, also having interviews with the members of the organization. After that, the methodology included analyzing the data, creating a proposal for improvements and a budget related to it. The most important results were: The firm has operated in a growing market, but it did not have a significant number of clients. The firm main strength was having a manager with many contacts that provides the firm more possibilities of founding clients. The firm had a poor commercial management and it did not have a process control system. There were determined ten main processes operating in the firm. ILM Perú S.A.C. did not have a quality management system operating during the evaluation. A proposal for improvements was elaborated and it includes the basic quality management system documentation and a budget for its implementation. In addition an extra proposal based on management tools was elaborated in order to contribute to the implementation of the first proposal mentioned.
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