Bibliographic citations
Calderón, L., (2023). Diseño de la implementación de la gestión por procesos en el Centro de Idiomas Virgen de las Mercedes [Universidad Nacional Agraria La Molina]. https://hdl.handle.net/20.500.12996/6052
Calderón, L., Diseño de la implementación de la gestión por procesos en el Centro de Idiomas Virgen de las Mercedes []. PE: Universidad Nacional Agraria La Molina; 2023. https://hdl.handle.net/20.500.12996/6052
@misc{renati/245204,
title = "Diseño de la implementación de la gestión por procesos en el Centro de Idiomas Virgen de las Mercedes",
author = "Calderón Alarcón, Lorena Del Pilar",
publisher = "Universidad Nacional Agraria La Molina",
year = "2023"
}
The Virgen de las Mercedes Language Center (CIVIME by its acronym in Spanish ) is a privately managed public institution, which belongs to the Army Education and Doctrine Command. The center is managed by directors who change annually, which has generated a lack of alignment in the objectives, in addition to this, a lack of leadership and a por work environment, have been observed, which have affected the proper functioning of the center, as well as its organizational culture. In order to obtain better results, CIVIME seeks to have a tool that can serve as a guide to prevent the workflow from being affected by the factors mentioned above. In that sense, this work of professional proficiency presents the design of the implementation of management by processes, explaining each stage of it and always taking into account the importance of the personnel that works in the institution for the execution of these processes. The details of each process will be described in the Process Management Manual through technical sheets and flowcharts. The results, measured by management indicators, show the benefits that can be obtained from this powerful tool, such as the improvement of the teaching service as perceived by the students, thanks to the application of an educational quality control process or the increase in sales thanks to the improvement in the process of implementing educational modules, the most relevant being the improvement in the organizational culture since thanks to the system the workers are aware of their tasks and how they affect a process in which different areas participate.
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