Bibliographic citations
Quispe, S., Rodríguez, M. (2018). Percepción de la norma ISO y satisfacción de docentes de una institución educativa de régimen castrense [Tesis, Universidad Marcelino Champagnat]. https://hdl.handle.net/20.500.14231/505
Quispe, S., Rodríguez, M. Percepción de la norma ISO y satisfacción de docentes de una institución educativa de régimen castrense [Tesis]. PE: Universidad Marcelino Champagnat; 2018. https://hdl.handle.net/20.500.14231/505
@mastersthesis{renati/238243,
title = "Percepción de la norma ISO y satisfacción de docentes de una institución educativa de régimen castrense",
author = "Rodríguez del Carpio, María del Pilar Patricia",
publisher = "Universidad Marcelino Champagnat",
year = "2018"
}
The objective of this research was to establish the relationship between the perception of the ISO Standard and the satisfaction of teachers of an institution of military regime. The design was descriptive correlational and transversal, involved working with 135 teachers, chosen in an intentional non-probabilistic manner, who answered the questionnaires aimed at measuring the perception of the ISO 9001:2015 Standard and the job satisfaction of teachers; both instruments, prior to the study, went through an analysis of item validity and reliability. The results allowed to establish a highly significant correlation between the perception of the Standard and the job satisfaction of teachers (rho = .710, p = .000). In the same way, a significant relationship was found between the dimensions of perception: customer focus, leadership, personal commitment, focus on processes, continuous improvement, evidence-based decision-making, relationship management and job satisfaction. It is concluded that there is a direct relation, of a moderately strong and significant magnitude between perception of the ISO 9001: 2015 norm and job satisfaction.
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