Bibliographic citations
Zambrano, L., Chuquitarqui, Y. (2020). La cartera morosa y el procedimiento de cobranza en el Banco Pichincha –Agencia Wanchaq, periodo 2018 [Tesis, Universidad Andina del Cusco]. https://hdl.handle.net/20.500.12557/3645
Zambrano, L., Chuquitarqui, Y. La cartera morosa y el procedimiento de cobranza en el Banco Pichincha –Agencia Wanchaq, periodo 2018 [Tesis]. : Universidad Andina del Cusco; 2020. https://hdl.handle.net/20.500.12557/3645
@misc{renati/23815,
title = "La cartera morosa y el procedimiento de cobranza en el Banco Pichincha –Agencia Wanchaq, periodo 2018",
author = "Chuquitarqui Ramos, Yessenia Yuliet",
publisher = "Universidad Andina del Cusco",
year = "2020"
}
In this thesis entitled: LA CARRERA MOROSA Y EL PROCEDIMIENTO DE COBRANZA EN EL BANCO PICHINCHA –AGENCIA WANCHAQ, PERIODO 2018, The main objective was to analyze the profile of the Pichincha-Wanchaq Agency Portfolios, Period 2018, which had a type of descriptive research - Basic because it was aimed at obtaining and gathering information, where I open the study population built by the total loans to date made up of 117 files in this way a collection sheet was applied through base digital files of Sample data provided by the financial institution that includes information that allowed evaluating some characteristics of the delinquent portfolio at Banco Pichincha Wanchaq Agency, 2018, where 96% of delinquent loans are from natural persons and only 4% of delinquent loans are of legal persons, reaching the following conclusion that the profile of the portfolio must be analyzed Rosa presenting a significant problem, since they are not collected in a timely manner, keeping accounts receivable without being generated generating problems, evidencing that they do not have massive collection management mechanisms, little opening for collection through institutions and the lack of support mechanisms for customers who cannot cancel their fees.
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