Bibliographic citations
Chavarria, S., Esquivel, C., Grados, D., Masias, M., Telenta, C. (2024). Diseño e implementación de un programa de aprendizaje y desarrollo dirigido a ingenieros de tecnología de la dirección de operaciones en una empresa de tecnología de la información [Universidad del Pacífico]. https://hdl.handle.net/11354/4323
Chavarria, S., Esquivel, C., Grados, D., Masias, M., Telenta, C. Diseño e implementación de un programa de aprendizaje y desarrollo dirigido a ingenieros de tecnología de la dirección de operaciones en una empresa de tecnología de la información []. PE: Universidad del Pacífico; 2024. https://hdl.handle.net/11354/4323
@mastersthesis{renati/237044,
title = "Diseño e implementación de un programa de aprendizaje y desarrollo dirigido a ingenieros de tecnología de la dirección de operaciones en una empresa de tecnología de la información",
author = "Telenta Barrueto, Cynthia Patricia",
publisher = "Universidad del Pacífico",
year = "2024"
}
Currently, organizations are immersed in the challenge of carrying out a comprehensive digital transformation. In this search for evolution, they establish strategic alliances with information technology companies, which become key partners to achieve the main objectives. However, the high demand for these services has caused greater competitiveness within the sector. In the context of the Peruvian market, there is a deficit of highly qualified professionals in the technological field. For this reason, companies' strategies focus on retaining human talent. It’s true that the chosen information technology company has internal processes aimed at managing human talent such as selection, working environment, and diversity and inclusion programs; however, since the last quarter of 2022, there is staff turnover that affects its value proposition and business results. For that reason, based on the diagnosis made, the proposal will be evaluated to help them improve the costs assigned to the voluntary turnover of information technology engineers in the operations management, which influence the value proposition and therefore, they directly impact business results.
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