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Quiroz Flores, Juan Carlos
Tellez Risco, Valeria
Vela Linares, Juan Jose
2023-07-24T20:38:10Z
2023-07-24T20:38:10Z
2023
Tellez Risco, V. & Vela Linares, J. J. (2023). Business management model to reduce the sales cycle in software development SMBs using BPM, CRM and SCRUM [Tesis para optar el Título Profesional de Ingeniero Industrial, Universidad de Lima]. Repositorio institucional de la Universidad de Lima. https://hdl.handle.net/20.500.12724/18579 (es_PE)
https://hdl.handle.net/20.500.12724/18579
Currently, software companies in the market need an established brand value that grows over the years through continuous improvement, so it is important to build an efficient service that distinguishes the organization allowing the creation of a relationship relevant to each client. The objective of the authors is to increase the net income of the company mentioned in the work by reducing the sales cycle of the company in question, based on the use of engineering tools such as Business Process Management, SCRUM, and Customer Relationship Management to reduce the technical gap that means an annual loss of more than $72,542.82 for the company. After applying the mentioned tools and the respective simulation, a 28.84 % reduction in the sales cycle was seen, which means that the previously calculated gap no longer exists, and the annual monetary loss would be eliminated. (es_PE)
application/pdf
eng
Universidad de Lima (es_PE)
info:eu-repo/semantics/restrictedAccess (*)
Repositorio Institucional Ulima
Universidad de Lima
Empresas de informática (es_PE)
Gestión de empresas (es_PE)
Servicio al cliente (es_PE)
Computer service industry (es_PE)
Industrial management (es_PE)
Costumer services (es_PE)
Ingeniería industrial / Ingeniería de negocios (es_PE)
Business management model to reduce the sales cycle in software development SMBs using BPM, CRM and SCRUM (es_PE)
info:eu-repo/semantics/bachelorThesis
Universidad de Lima. Facultad de Ingeniería y Arquitectura (es_PE)
Ingeniería Industrial (es_PE)
Título profesional (es_PE)
Ingeniero Industrial (es_PE)
PE (es_PE)
https://purl.org/pe-repo/ocde/ford#2.11.04
http://purl.org/pe-repo/renati/level#tituloProfesional (*)
73752591
https://orcid.org/0000-0003-1858-4123
73752591
000454659
722026
Flores Pérez, Alberto Enrique
Noriega Araníbar, Maria Teresa
Quiroz Flores, Juan Carlos
https://purl.org/pe-repo/renati/type#tesis (*)
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