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Quiroz Flores, Juan Carlos
Calcina Flores, Angie Estefani
Vasquez Quispe, Mayra Alejandra
2023-09-06T15:35:39Z
2023-09-06T15:35:39Z
2023
Calcina Flores, A. E. & Vasquez Quispe, M. A. (2023). Implementing Lean Warehousing model to increase on time and in full of an SME commercial company: a research in Perú [Tesis para optar el Título Profesional de Ingeniero Industrial, Universidad de Lima]. Repositorio institucional de la Universidad de Lima. https://hdl.handle.net/20.500.12724/18866 (es_PE)
https://hdl.handle.net/20.500.12724/18866
The commercial sector currently has high demands for fast and accurate delivery of orders; however, there is a trend of increasing customer dissatisfaction that directly impacts product returns; this is mainly related to the logistics process of warehouse management. Therefore, a model was developed using the Lean Warehousing methodology and analysis tools, including Poka Yoke, 5S, Standard Work, Multi-criteria ABC, and Kardex. The case study is about an SME footwear importer and trader in Peru. A model was developed to improve the underperformance of correct and on-time delivery orders (OTIF). The research shows the improvement of the On Time index to 80.73%, In Full to 86.46%, and OTIF to 69.80%. The proposed model was implemented through a pilot and simulated through Arena software. This research demonstrates that the application of the Lean methodology together with analysis tools is viable for the improvement of processes in the warehouse area with optimal results, so this research can contribute as a guide to lay the foun- dations for improvement in SME trading companies with similar problems in the quality of delivery of orders, which by the growth they need to improve their level of service continuously. (es_PE)
application/pdf
spa
Universidad de Lima (es_PE)
info:eu-repo/semantics/openAccess (*)
https://creativecommons.org/licenses/by-nc-sa/4.0/ (*)
Repositorio Institucional. Ulima
Universidad de Lima
Gestión de stocks (es_PE)
Satisfacción del cliente (es_PE)
Gestión de almacenes (es_PE)
Pequeñas y medianas empresas (es_PE)
Inventory control (es_PE)
Consumer satisfaction (es_PE)
Warehouses management (es_PE)
Small business (es_PE)
Ingeniería industrial / Producción y logística (es_PE)
Implementing Lean Warehousing model to increase on time and in full of an SME commercial company: a research in Perú (es_PE)
info:eu-repo/semantics/bachelorThesis
Universidad de Lima. Facultad de Ingeniería y Arquitectura (es_PE)
Ingeniería Industrial (es_PE)
Título Profesional (es_PE)
Ingeniero Industrial (es_PE)
PE (es_PE)
https://purl.org/pe-repo/ocde/ford#2.11.04
http://purl.org/pe-repo/renati/level#tituloProfesional (*)
10300285
https://orcid.org/0000-0003-1858-4123
74084184
73061334
722026
Flores Pérez, Alberto Enrique
Collao Diaz, Martin Fidel
Quiroz Flores, Juan Carlos
https://purl.org/pe-repo/renati/type#tesis (*)
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