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Collao Díaz, Martín Fidel
Valdivia Castro, Andrea Ximena
Villavicencio Condor, Joselyn Estefanny
2023-09-21T15:57:27Z
2023-09-21T15:57:27Z
2023
Valdivia Castro, A. X. & Villavicencio Condor, J. E. (2023). Service model under the lean service and machine learning approach to increase external user satisfaction: a case study in the health sector smes in Peru [Tesis para optar el Título Profesional de Ingeniero Industrial, Universidad de Lima]. Repositorio institucional de la Universidad de Lima. https://hdl.handle.net/20.500.12724/18991 (es_PE)
https://hdl.handle.net/20.500.12724/18991
In managing health services, one of the crucial factors is user satisfaction, from how the service is perceived and behaves to what is expected and what is obtained from the quality of care [1]. Furthermore, in good management, the processes that contribute more to care must be correctly established, knowing the needs of the public, having qualified medical staff, and knowing how to communicate effectively with patients [2]. In the Peruvian health sector, a per capita expenditure of $51 is recorded, which is lower than in most Latin American countries [3]. It shows that the budget execution for the sector has been low, according to the Peruvian Foreign Trade Society [4]; this influences the management of resources since it would not be investing to cover gaps such as human capital, infrastructure, and equipment. (es_PE)
application/pdf
spa
Universidad de Lima (es_PE)
info:eu-repo/semantics/openAccess (*)
https://creativecommons.org/licenses/by-nc-sa/4.0/ (*)
Repositorio Institucional. Ulima
Universidad de Lima
Servicios de salud (es_PE)
Producción eficiente (es_PE)
Mantenimiento productivo total (es_PE)
Estándares de desempeño (es_PE)
Aprendizaje automático (es_PE)
Satisfacción del cliente (es_PE)
Pequeñas y medianas empresas (es_PE)
Health services (es_PE)
Lean manufacturing (es_PE)
Total productive maintenance (es_PE)
Performance standards (es_PE)
Machine learning (es_PE)
Consumer satisfaction (es_PE)
Small business (es_PE)
Ingeniería industrial / Tecnología de procesos (es_PE)
Service model under the lean service and machine learning approach to increase external user satisfaction: a case study in the health sector smes in Peru (es_PE)
info:eu-repo/semantics/bachelorThesis
Universidad de Lima. Facultad de Ingeniería y Arquitectura (es_PE)
Ingeniería Industrial (es_PE)
Título profesional (es_PE)
Ingeniero Industrial (es_PE)
PE (es_PE)
https://purl.org/pe-repo/ocde/ford#2.11.04
http://purl.org/pe-repo/renati/level#tituloProfesional (*)
9481628
https://orcid.org/0000-0001-6874-4629
72922711
76802670
722026
Flores Pérez, Alberto Enrique
Collao Díaz, Martín Fidel
Quiroz Flores, Juan Carlos
https://purl.org/pe-repo/renati/type#tesis (*)
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