Bibliographic citations
Farfán, L., Yábar, M. (2022). Comunicación organizacional y satisfacción laboral de los colaboradores en el área de créditos y operaciones de la Caja Municipal de Ahorro y Crédito Cusco S.A. – Agencia Ttio en el año 2019 [Universidad Andina del Cusco]. https://hdl.handle.net/20.500.12557/4948
Farfán, L., Yábar, M. Comunicación organizacional y satisfacción laboral de los colaboradores en el área de créditos y operaciones de la Caja Municipal de Ahorro y Crédito Cusco S.A. – Agencia Ttio en el año 2019 []. PE: Universidad Andina del Cusco; 2022. https://hdl.handle.net/20.500.12557/4948
@misc{renati/22364,
title = "Comunicación organizacional y satisfacción laboral de los colaboradores en el área de créditos y operaciones de la Caja Municipal de Ahorro y Crédito Cusco S.A. – Agencia Ttio en el año 2019",
author = "Yábar Quispe, María del Carmen",
publisher = "Universidad Andina del Cusco",
year = "2022"
}
The preset research work was conducted in the area of Credits and Operations of the Cusco Municipal Savings and Credit Fund, Ttio Agency, which aimed to establish the relationship between Organizational Communication and Job Satisfaction of employees in the area of Credits and Operations of the Cusco Municipal Savings and Credit Fund, Ttio Agency in the year 2019, under the perception of the collaborators of the credit and operations area, this study was developed in the framework of a basic type research, correlational scope, quantitative approach and non-experimental design, for this a population of 30 collaborators was considered, it was used as a data collection technique, the survey and as a questionnaire instrument; these data were processed with the help of Excel data sheet and SPSS program for tabulation. The results of the research show that organizational communication is related to job satisfaction of employees in the area of credit and operations of the Cusco Municipal Savings and Credit Fund, Ttio Agency in the year 2019, with 73% by Spearman correlations; formal and informal communication is related to job satisfaction, obtained by Spe4arman correlation with a degree of relationship of 68.2% Communication flow direction patterns are related to organizational communication, with a degree of 78.4% through Spearman´s correlation; communication networks are related to job satisfaction obtained through Spearman´s correlation with a degree of relationship of 54.1% and that communication systems are related to job satisfaction with a degree of relationship of 63% through Spearman´s correlation.
This item is licensed under a Creative Commons License