Bibliographic citations
Pareja, E., (2019). Análisis de la calidad de servicio en las rutas urbanas de transporte publico RTU-01, RTU-08, RTU-10, RTU-15 y Rtu-19 de la ciudad del Cusco [Tesis, Universidad Andina del Cusco]. https://hdl.handle.net/20.500.12557/3467
Pareja, E., Análisis de la calidad de servicio en las rutas urbanas de transporte publico RTU-01, RTU-08, RTU-10, RTU-15 y Rtu-19 de la ciudad del Cusco [Tesis]. : Universidad Andina del Cusco; 2019. https://hdl.handle.net/20.500.12557/3467
@misc{renati/22295,
title = "Análisis de la calidad de servicio en las rutas urbanas de transporte publico RTU-01, RTU-08, RTU-10, RTU-15 y Rtu-19 de la ciudad del Cusco",
author = "Pareja Quispe, Evert Ernesto",
publisher = "Universidad Andina del Cusco",
year = "2019"
}
Cusco has the urban public transport service since the forties, when the collective transport units began their activities in our city. The city of Cusco has expanded south and north during all these years, as well as accelerated population growth. Then, in the eighties, the public urban bus transport service began to be delivered on different routes defined throughout the city. To gather information, a survey containing sixteen questions was applied to a total of one hundred people, in the different routes you selected, considering that they were 18 years of age or older. The survey contained sixteen questions and was applied to 20 users of each of the selected routes, and in turn the Geo Tracker App was used, which gave us statistical data of speed and others. The main objective of this research is to analyze the quality of service of urban public transport routes RTU-01, RTU-08, RTU-10, RTU-15 and RTU-19 of the city of Cusco. And make proposals for a solution to improve quality. Through statistical methods, the information was studied and then presented the results through graphs and tables. Among the main results is the high degree of dissatisfaction of the users of the transport service in relation to the variables. It is also evident that the city of Cusco is poorly organized with regard to the urban bus transport service, since in the obtained statistical data speeds below international standards (20km / h) could be verified. As a main conclusion, it is considered that the quality of the urban transport service in the city of Cusco presents multiple deficiencies due to the lack of evaluations to the service in almost forty years of use, being the treatment received by drivers and collectors the biggest complaint that Users present.
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