Bibliographic citations
Terrazas, C., (2017). Demanda de servicios personalizados de trasladistas y satisfacción de los turistas de la agencia de viajes Belmond. [Tesis, Universidad Andina del Cusco]. https://hdl.handle.net/20.500.12557/1819
Terrazas, C., Demanda de servicios personalizados de trasladistas y satisfacción de los turistas de la agencia de viajes Belmond. [Tesis]. : Universidad Andina del Cusco; 2017. https://hdl.handle.net/20.500.12557/1819
@misc{renati/20383,
title = "Demanda de servicios personalizados de trasladistas y satisfacción de los turistas de la agencia de viajes Belmond.",
author = "Terrazas Arzubialde, Carlos Eduardo",
publisher = "Universidad Andina del Cusco",
year = "2017"
}
This thesis carries out research focused on the segment of travel agencies, more specifically on the operation of the travel agents of the travel agency Belmond and how this affects the perception that tourists have of our city as a destination. The main objective of the research is to determine “To what extent the level of satisfaction of tourists influences the demand for personalized services of transfers from the Belmond Travel Agency“. As a general hypothesis, it is understood that “the satisfaction of tourists significantly influences the demand for the personalized services of transfer operators of the Belmond Travel Agency. At higher levels of satisfaction, the greater the demand for this type of service“. The methodology of the research is pure or basic, due to its depth is explanatory, its level of research is descriptive - correlational, and finally the design of the work is non - experimental - transversal. The results obtained indicate that the quality of service of the transfer operators in the Belmond Travel Agency falls during the high season since it is necessary to hire third party services. In conclusion, the satisfaction of tourists has a significant influence on the demand for personalized services of transfers from the Belmond Travel Agency.
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