Bibliographic citations
Arana, J., Díaz, P., Escobedo, M., Zarco, M. (2021). Reporte de sostenibilidad como herramienta de gestión para el Hotel la Cuesta de Cayma [Pontificia Universidad Católica del Perú]. http://hdl.handle.net/20.500.12404/18917
Arana, J., Díaz, P., Escobedo, M., Zarco, M. Reporte de sostenibilidad como herramienta de gestión para el Hotel la Cuesta de Cayma []. PE: Pontificia Universidad Católica del Perú; 2021. http://hdl.handle.net/20.500.12404/18917
@mastersthesis{renati/19789,
title = "Reporte de sostenibilidad como herramienta de gestión para el Hotel la Cuesta de Cayma",
author = "Zarco Castro, Mayte Mayshdiye",
publisher = "Pontificia Universidad Católica del Perú",
year = "2021"
}
La Cuesta de Cayma Hotel is a non-profit organization with 13 years old in the market. This venture, located in the city of Arequipa, offer a hosting service to national and international travelers. This organization benefits 18 charities in the city with the profits obtained from its operation. The team of 22 hotel collaborators is focused on a cordial and professional treatment by its team of collaborators. The present work analyzes the internal performance and the entire environment of the business. The analysis identified problems such as: (a) the concentration of management functions and the lack of good management practices corporate governance, (b) the lack of standardized management processes, and (c) the absence of an adequate strategy to respond to a change in the socioeconomic context. To achieve sustainability over time, the organization should implement substantive changes from a shared value search perspective. As a result of the evaluation, this paper proposes an improvement plan to change the organizational strategy, this plan is focuses on (a) meeting the needs and expectations of the client and its stakeholders, as well as (b) an improvement plan for the internal processes and (c) the annual use of the GRI sustainability report as a tool for managing and monitoring this plan. These proposed changes are aimed at making the company sustainable over time, improving its strategy and obtaining evident results over a 5-year horizon.
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