Bibliographic citations
Peñaloza, L., (2018). Calidad de servicio percibida por los pacientes atendidos en la clínica estomatológica Luis Vallejos Santoni – Universidad Andina del Cusco, 2018 – I [Tesis, Universidad Andina del Cusco]. https://hdl.handle.net/20.500.12557/1828
Peñaloza, L., Calidad de servicio percibida por los pacientes atendidos en la clínica estomatológica Luis Vallejos Santoni – Universidad Andina del Cusco, 2018 – I [Tesis]. : Universidad Andina del Cusco; 2018. https://hdl.handle.net/20.500.12557/1828
@misc{renati/19172,
title = "Calidad de servicio percibida por los pacientes atendidos en la clínica estomatológica Luis Vallejos Santoni – Universidad Andina del Cusco, 2018 – I",
author = "Peñaloza Salas, Livia Abigail",
publisher = "Universidad Andina del Cusco",
year = "2018"
}
The present study was conducted at the Luis Vallejos Santoni Clinic of the Universidad Andina del Cusco. The study was descriptive, transversal, prospective and observational. The objective was to determine the quality of service perceived by patients treated at the Clinica Estomatologica Luis Vallejos Santoni of the Universidad Andina del Cusco in the 2018 – 1st period. The sample was determined by the formula of calculation of percentages for descriptive investigations obtaining a total of 200 patients with inclusion and exclusion criteria. To determine the quality of service perceived by the patients as an instrument, the questionnaire based on the modified Donabedian model, which was validated and relied on by three experts, allows a quality assessment to be carried out. three dimensions: structure, process and result in each of which you can find attributes or subdimensions of quality that characterize the health service in this case the dental. The results of the research were: The study showed that the male was the most attended in the stomatological clinic, with 57.5% compared to the female sex that was represented by 42.5%, of 100% of the users attended in the stomatological clinic , the highest percentages are those corresponding to 30.5% that represent the age range of 18 to 28 years, with respect to the area that registered the highest number of patients attended was the Operatoria area with 21%, with respect to the financing of patients. showed that the patients who obtain treatments in the stomatological clinic generally selffinanced their attention demonstratin a percentage of 41.0%, with respect to the perceived quality in patients attended, it was shown that it was good with a percentage of 78.5%, with respect to perceived quality according to the items in patients shows an acceptance that varies between agree and totally agree, with respect to the perce In the case of quality based on infrastructure in general, 79% of respondents indicated that it was good. The evaluation of quality in dental care allowed us to recommend continuous improvement actions.
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