Bibliographic citations
Tello, R., (2018). Gestión de la calidad en el Servicio Educativo que brinda la Facultad de Agronomia-Escuela de Ingeniería en Gestión Ambiental, Sede Iquitos, Maynas, Loreto, en el 2018 [Tesis, Universidad Nacional de la Amazonía Peruana]. http://repositorio.unapiquitos.edu.pe/handle/20.500.12737/5828
Tello, R., Gestión de la calidad en el Servicio Educativo que brinda la Facultad de Agronomia-Escuela de Ingeniería en Gestión Ambiental, Sede Iquitos, Maynas, Loreto, en el 2018 [Tesis]. : Universidad Nacional de la Amazonía Peruana; 2018. http://repositorio.unapiquitos.edu.pe/handle/20.500.12737/5828
@misc{renati/1754700,
title = "Gestión de la calidad en el Servicio Educativo que brinda la Facultad de Agronomia-Escuela de Ingeniería en Gestión Ambiental, Sede Iquitos, Maynas, Loreto, en el 2018",
author = "Tello Sánchez, Ronald Arnold",
publisher = "Universidad Nacional de la Amazonía Peruana",
year = "2018"
}
The project was carried out in the School of Professional Training in Environmental Management Engineering, located in the district of Iquitos. The objective of the study was to elaborate the proposal of the quality management system (ISO 9001: 2015) of the educational service. The quantitative approach, of an evaluative - explanatory type, was used. To determine the sample, the processes of the scope of the proposal were identified. The results were analyzed through the program IBM SPSS Statistics V21 x64, and Microsoft Excel 2013. Representatives of each process were taken as a population, making a total of 6. For the interview the checklist was chosen according to relevant processes: (Dean, School Management, Academic Department of Engineering and Environment, Office of Registration and Academic Affairs, Research Institute, Office of Social Projection). The results of the diagnosis were: clause 4-context of the organization with 5.90%, clause 5-leadership with 9.26%, clause 6-planning with 14.98%. With the highest value you have the clause 7-support with 25.96%. The clause 8-operation with a 19.33% and clause 9-performance evaluation with a 2.22%. Finally, with a lower value, clause 10-improvement with 0%. Obtained as a total implemented 11.09% and the minimum required by the standard is 100%; then, it is determined that the gap to be implemented is 88.91%. When determining the low compliance value product of the diagnosis, allows us to accept the proposed hypothesis: "The proposal of QMS (ISO 9001: 2015) of the Faculty of Agronomy - School of Professional Training of Engineering in Environmental Management, will improve the performance of the educational service of the study program.”
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