Bibliographic citations
Casaico, E., (2024). Buenas prácticas de gestión y nivel de satisfacción de los usuarios del servicio, en las instituciones educativas del distrito San Juan Bautista, año 2023 [Universidad Nacional de Educación Enrique Gúzman y Valle]. https://repositorio.une.edu.pe/handle/20.500.14039/11376
Casaico, E., Buenas prácticas de gestión y nivel de satisfacción de los usuarios del servicio, en las instituciones educativas del distrito San Juan Bautista, año 2023 []. PE: Universidad Nacional de Educación Enrique Gúzman y Valle; 2024. https://repositorio.une.edu.pe/handle/20.500.14039/11376
@mastersthesis{renati/1738442,
title = "Buenas prácticas de gestión y nivel de satisfacción de los usuarios del servicio, en las instituciones educativas del distrito San Juan Bautista, año 2023",
author = "Casaico Huacachi, Edita",
publisher = "Universidad Nacional de Educación Enrique Gúzman y Valle",
year = "2024"
}
The objective of this research work was: Good management practices and degree of satisfaction experienced by service users in the I.E. located within the San Juan Bautista district, year 2023. The inquiry carried out had a quantitative approach of an applied nature, with a non-experimental, transversal and relational design that involves two variables. The group of individuals who were selected as the focus of attention for the research included a total of 30 administrative employees and 30 teachers working in the schools of the San Juan Bautista district. The data collection technique used was the survey, which The questionnaire was used as a tool to collect information on Good management practices and the level of satisfaction of service users, in order to obtain relevant data on the variables under analysis. The instruments were determined by content validity assessment through the judgment of three experts, resulting in a viable result. The reliability index was determined using the Cronbach Alpha test, yielding coefficients of 0.817 for the best management practices questionnaire and 0.858 for the user service satisfaction questionnaire, demonstrating a very high level of reliability. The study revealed that there was an important connection between the implementation of good management practices and the degree of reward of service individuals, in the educational entities of the San Juan Bautista district, year 2023.
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