Bibliographic citations
Forero, D., Millones, R. (2025). Calidad del cuidado de la enfermera y la satisfacción del paciente en el servicio de emergencia. Hospital de Chiclayo, 2023 [Tesis de segunda especialidad, Universidad Privada Antenor Orrego]. https://hdl.handle.net/20.500.12759/58131
Forero, D., Millones, R. Calidad del cuidado de la enfermera y la satisfacción del paciente en el servicio de emergencia. Hospital de Chiclayo, 2023 [Tesis de segunda especialidad]. PE: Universidad Privada Antenor Orrego; 2025. https://hdl.handle.net/20.500.12759/58131
@misc{renati/1709172,
title = "Calidad del cuidado de la enfermera y la satisfacción del paciente en el servicio de emergencia. Hospital de Chiclayo, 2023",
author = "Millones Puican, Rosa Milagro.",
publisher = "Universidad Privada Antenor Orrego",
year = "2025"
}
The general objective of this research is to determine the relationship that exists between the level of quality of nursing care and the degree of patient satisfaction in the emergency service of the Chiclayo Hospital, 2023. The methodology was applied type, quantitative approach, non-specific design. simple, cross-sectional correlational experimental, the population was made up of 2,100 patients from the emergency service of the Hospital of Chiclayo during the period June - July 2023, with a sample of 180 patients, the survey was used as a collection technique and as instrument two questionnaires validated by 3 experts and with reliability levels of 0.890 and 0.870, considered a good level. The results showed that the quality of care is good for 57.2% of the patients while the level of satisfaction is average for 65% of the patients in the emergency service of the Chiclayo Hospital. It is concluded that there is a significant relationship between the quality of nursing care and patient satisfaction in the emergency service of the Chiclayo 2023 Hospital; due to the value of the Rho rating coefficient = 0.797, equivalent to a very high positive rating, with significance p = 0.000 less than 1% (p > 0.01).
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