Bibliographic citations
Narro, J., (2020). Impacto de la implementación de la norma ISO 9001:2015 en la productividad del área de operaciones en la empresa DP World Logistics [Tesis, Universidad Privada del Norte]. https://hdl.handle.net/11537/32022
Narro, J., Impacto de la implementación de la norma ISO 9001:2015 en la productividad del área de operaciones en la empresa DP World Logistics [Tesis]. PE: Universidad Privada del Norte; 2020. https://hdl.handle.net/11537/32022
@misc{renati/1692637,
title = "Impacto de la implementación de la norma ISO 9001:2015 en la productividad del área de operaciones en la empresa DP World Logistics",
author = "Narro Salas, Johnny",
publisher = "Universidad Privada del Norte",
year = "2020"
}
The objective of this study was to determine the impact of the implementation of the ISO 9001: 2015 standard on the productivity of the operations area in the company DP WORLD LOGISTICS; The study regarding the study method was quantitative of experimental design of a pre-experimental type, in which the most important conclusion was that the company DPWL manages a Target of 80% compliance with activities regarding procedures; which should be increased, since having a correct quality management would demand a higher compliance index, in addition, the productivity regarding the number of quantities developed in the Operations Yard shows an increase after the implementation of the ISO 9001: 2015 standard; finally, it is evident that the NPV is equal to $135,074.52, which is greater than 0, which indicates that it is convenient to invest in the company. While the cost benefit (B/C) indicates that for every dollar invested, a benefit of $1.12430973 is obtained. Finally, the internal rate of return (IRR) makes it possible to compare the current value of the expenses with the income that has been projected, in the case of the study the IRR is 36%.
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