Bibliographic citations
Espinoza, L., Rodriguez, I. (2023). Inteligencia emocional y estrés laboral en los colaboradores del área de ventas en una botica de Lima, 2022 [Tesis, Universidad Privada del Norte]. https://hdl.handle.net/11537/34977
Espinoza, L., Rodriguez, I. Inteligencia emocional y estrés laboral en los colaboradores del área de ventas en una botica de Lima, 2022 [Tesis]. PE: Universidad Privada del Norte; 2023. https://hdl.handle.net/11537/34977
@misc{renati/1687020,
title = "Inteligencia emocional y estrés laboral en los colaboradores del área de ventas en una botica de Lima, 2022",
author = "Rodriguez Mendoza, Ivette Denisse",
publisher = "Universidad Privada del Norte",
year = "2023"
}
The objective of this project is to determine if there is a relationship between emotional intelligence and work stress in employees of the sales area in a drugstore in Lima, 2022. The Methodological approach of this work is quantitative with a non-experimental cross-sectional methodology of correlational scope. We took a survey of a population of 25 collaborators from the sales area that works in the pharmacy. The Emotional Intelligence variable questionnaire consists of 24 questions, and the Work Stress variable questionnaire consists of 25 questions. To process the statistical data of descriptive and inferential results, we used the statistical program SPSS version 29, where it gave us the result with the R Pearson, which shows a significance level of p_value = 0,021. Then we can conclude that having a confidence level of 95% with a statistical error margin of 0,05 gave us the lowest required value significance, then, we can indicate that there is a positive relationship with a mean degree of correlation of 0,460 between Intelligence Emotional and work stress in workers in the sales area of a drugstore in Lima. Therefore, we must consider that as long as the staff do not let their feelings affect their thoughts and understand their emotions, this is due to good emotional intelligence.
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