Bibliographic citations
Ferreccio, J., Villalobos, F. (2016). Implementación de un plan de mejora en el proceso de cobranzas de letras de cambio para reducir la morosidad de una empresa comercializadora de químicos textiles en el distrito de San Juan de Lurigancho en el año 2016 [Tesis, Universidad Privada del Norte]. https://hdl.handle.net/11537/23119
Ferreccio, J., Villalobos, F. Implementación de un plan de mejora en el proceso de cobranzas de letras de cambio para reducir la morosidad de una empresa comercializadora de químicos textiles en el distrito de San Juan de Lurigancho en el año 2016 [Tesis]. PE: Universidad Privada del Norte; 2016. https://hdl.handle.net/11537/23119
@misc{renati/1685848,
title = "Implementación de un plan de mejora en el proceso de cobranzas de letras de cambio para reducir la morosidad de una empresa comercializadora de químicos textiles en el distrito de San Juan de Lurigancho en el año 2016",
author = "Villalobos Chuman, Félix Orlando",
publisher = "Universidad Privada del Norte",
year = "2016"
}
The present research has as main objective to show the results obtained from the improvement in the process of Collection of bills of exchange, in a textile chemical trading company in the district of San Juan de Lurigancho itself that is dedicated to the distribution and commercialization of inputs Quality textile chemicals in the Peruvian market, which will allow us to reduce the total portfolio delinquency to 3.94%, below the average for the banking system, which by 2016 is 9.49%, according to the Superintendency of Banking, Insurance and AFP . Nowadays, the chemical textile trading company in the district of San Juan de Lurigancho has been facing serious problems in the area of collections, specifically with bills of exchange, which is the collection instrument that presents a higher delinquency rate with A 36.86%. This originates because there are some causes such as; The lack of an adequate collection process, the lack of adequate personnel for the area, the lack of order in the company, lack of training that allows its workers to perform better and, finally, the lack of a External support and a legal study that can use appropriate instruments to carry the collection processes to the last instance, so that they can be achieved more effectively. This thesis project is based on the implementation of an appropriate Collection Management process, which is based on the Benchmarking process, which allows us to adopt good practices in the work processes of recognized institutions, to apply them in our organization. It should be noted that the good practices adopted for this project were Customer Segmentation, Credit Modalities, Credit Policies, the most important being the Credit Evaluation. It should be mentioned that the latter is a methodology used by financial institutions to adequately grant a loan. For this reason and despite not being the Core Business of a company that sells textile chemicals, we decided to include it as part of our process improvement, because it will be a great help in the collection process, since it will allow us to minimize the risks of granting a credit To a customer that could incur default and therefore, decrease the rate of delinquency of the company.
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