Bibliographic citations
Paredes, M., (2017). Propuesta de mejora en el proceso de despacho del área de distribución, mediante herramientas lean manufacturing, en la empresa Duprée venta directa S. R. L., Lima 2017 [Tesis, Universidad Privada del Norte]. https://hdl.handle.net/11537/11704
Paredes, M., Propuesta de mejora en el proceso de despacho del área de distribución, mediante herramientas lean manufacturing, en la empresa Duprée venta directa S. R. L., Lima 2017 [Tesis]. PE: Universidad Privada del Norte; 2017. https://hdl.handle.net/11537/11704
@misc{renati/1685623,
title = "Propuesta de mejora en el proceso de despacho del área de distribución, mediante herramientas lean manufacturing, en la empresa Duprée venta directa S. R. L., Lima 2017",
author = "Paredes Ortiz, Maribel",
publisher = "Universidad Privada del Norte",
year = "2017"
}
ABSTRACT: Currently, Duprée Venta Directa SRL, presents an important research need that allows it to improve the operation of its distribution area, in order to efficiently reach its final customers (sales advisers). The company presents situations that cause the development of daily activities in the area of distribution to be affected, such as accumulation of unnecessary objects and equipment, bad habits of accumulation of waste and waste of time in the search of tools and orders to dispatch. The presence of all these situations results in the delay in the dispatch of orders to the different areas, which try to be covered by excessive overtime and days of work outside the established time, which causes the company to incur high Rotation of staff and payment of additional hours. The general objective of this research is to generate a proposal of improvement based on the implementation of tools that Lean Manufacturing offers us in the process of ordering. With this improvement we will obtain a more orderly and clean work system, it will also allow us to identify those activities that do not add value, so that they can be corrected through a continuous improvement action plan, establishing indicators that allow us to control and be reflected In the cost benefit for the company. The methodology of study that is applied for the development of the thesis begins with the observation of the whole process and field work, taking into account the interview to the people directly involved with the process, starting with the diagnosis of the current situation, Which allowed to know those activities involved in the whole process and to determine the critical elements that generate delay in the dispatch operation. Then, the study methodology concludes with the management of Lean Manufacturing tools through the methodology of the 5 "S", which will allow us to improve the quality and efficiency of the service provided by the Distribution area and, therefore, to perform Some proposals to ensure the optimal operation of the process. With the classification of those that do not generate value to the processes of dispatch, it makes the area have more space to be able to perform other activities with ease such as more accessible location of pallets with orders that are being despatched according to the schedule of operations. Regarding the order of the distribution area, the same that is related to our second specific objective, as a visual aid to improve and maintain this objective, we intend to create visual maps of all those areas destined for each activity and that are Related to the process, with this process we will save time and space where we initially had 68% of the total and would be reduced to 34% in the initial phase until reaching 15% later. As for the cleanliness indicator, related to the process of dispatching the distribution area, the same that is related to our third specific objective, From this we must consider how to have clean the workspace, in this case the area Of distribution, doing it daily and making a habit of being before, during and after the daily day giving a time of 5 minutes to each auxiliary to perform this operation and so that a daily habit is done, performing a role and Control of the accomplishment of these tasks of cleaning of the equipment, machinery and spaces used by the area. In order to maintain all the above conditions (classify, sort and clean) each of the auxiliaries that belong to the distribution area and participate directly in the dispatch process must know what the responsibility is for what they have to do in each of the stages, Ie knowing how, where and when to do it, and for this we will use visual diagrams and check list giving each of the workers their responsibilities. It is vitally important that dispatch aides properly carry this plan into a standard for the company and begin to encourage them to the other areas of the company. KEYWORDS:: Lean Manufacturing, classification, order, cleaning, standardization, dispatch process, added value, waste, palletizing, orders.
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