Bibliographic citations
Sifuentes, P., Vasquez, M. (2025). La Influencia de la inteligencia emocional de los colaboradores en la satisfacción del cliente interno en la empresa Chuck e Cheese’s, Trujillo 2023 [Tesis, Universidad Privada Antenor Orrego]. https://hdl.handle.net/20.500.12759/57852
Sifuentes, P., Vasquez, M. La Influencia de la inteligencia emocional de los colaboradores en la satisfacción del cliente interno en la empresa Chuck e Cheese’s, Trujillo 2023 [Tesis]. PE: Universidad Privada Antenor Orrego; 2025. https://hdl.handle.net/20.500.12759/57852
@misc{renati/1668535,
title = "La Influencia de la inteligencia emocional de los colaboradores en la satisfacción del cliente interno en la empresa Chuck e Cheese’s, Trujillo 2023",
author = "Vasquez Reyna, Miguel Antony",
publisher = "Universidad Privada Antenor Orrego",
year = "2025"
}
The objective of this research is to determine the influence of the emotional intelligence of the employees on the satisfaction of the internal customer in the company Chuck E Cheese's, Trujillo 2023, since there are cases in which employees of customer service companies do not have good emotional intelligence, which can cause conflicts both in the organizational environment and in the attention to users, especially if they are children as in this case. This is basic research of non- experimental design, transversal and correlational scope, with a sample study population that includes twenty-two collaborators of Chuck E Cheese's company in Trujillo evaluated in the year 2024. As a data collection technique, two surveys with a Likert scale were used, with the result that emotional intelligence has a direct influence on internal customer satisfaction in the company Chuck E Cheese's 2023, obtaining a correlation coefficient through Spearman's Rho of 0.388 and an influence through R square of 41.5%. As a conclusion, it was obtained that emotional intelligence helps to improve the work environment, increase productivity, improve external customer service, improve organizational culture and develop leadership skills, all of them for greater success in the company.
This item is licensed under a Creative Commons License