Bibliographic citations
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Santos, V., (2024). Desarrollo de un sistema web para la gestión de citas en consultorios oftalmológicos, Lima 2024 [Universidad Privada Norbert Wiener]. https://hdl.handle.net/20.500.13053/12526
Santos, V., Desarrollo de un sistema web para la gestión de citas en consultorios oftalmológicos, Lima 2024 []. PE: Universidad Privada Norbert Wiener; 2024. https://hdl.handle.net/20.500.13053/12526
@misc{renati/1668386,
title = "Desarrollo de un sistema web para la gestión de citas en consultorios oftalmológicos, Lima 2024",
author = "Santos Santiago, Víctor Francisco",
publisher = "Universidad Privada Norbert Wiener",
year = "2024"
}
Title: Desarrollo de un sistema web para la gestión de citas en consultorios oftalmológicos, Lima 2024
Other Titles: Development of a web system for managing appointments in ophthalmological offices, Lima 2024
Authors(s): Santos Santiago, Víctor Francisco
Advisor(s): Córdova Forero, Julio Alfredo Martin
Keywords: Sistema en línea; Centro médico; Gestión; Online systems; Medical centres; Management
OCDE field: https://purl.org/pe-repo/ocde/ford#2.02.04; https://purl.org/pe-repo/ocde/ford#2.02.03
Issue Date: 6-Dec-2024
Institution: Universidad Privada Norbert Wiener
Abstract: Óptica los Andes S.A.C. es una empresa privada con más de quince años de prestigio donde
se ofrece el servicio de examen visual (toma de medida de la vista), examen de lámpara de
hendidura, examen de oftalmoscopia, adaptación de lentes de contacto blandos y venta de
monturas y accesorios de diversas marcas. Por ende, uno de principales pilares es brindar la
mejor atención personalizada de acuerdo al servicio brindado mencionado anteriormente.
De acuerdo al avance de la tecnología se ha visto necesario adaptarse a las tendencias
digitales emergentes como solución a la mejora de ciertos servicios específicos como el
asesoramiento personalizado en consulta o demostración de productos, como también de
examen visual.
Como retail un pilar importante es la fidelización de clientes para lo cual se creó el
servicio de citas telefónicas que a corto plazo resultó con varios incidentes puesto que el
registro era de forma manual en fichas y cualquier cambio por parte del cliente no era
notificado a tiempo real. Estos incidentes generaban malestar al cliente ya que no era atendido
de acuerdo a lo solicitado.
La empresa ha buscado una solución utilizando las tecnologías vigentes para resolver
este problema, por tal motivo se realizó una investigación llegando a la conclusión que se
debería implementar un sistema web para el control de citas en consultorios oftalmológicos y
a la vez agregando la gestión de historias clínicas. Esta solución permitirá gestionar la
información de manera eficaz y optima, brindando flexibilidad para programar citas de
acuerdo al servicio seleccionado, fecha, hora y así mejorar la experiencia en atención al
cliente.
Andes Optics S.A.C. is a private company with more than fifteen years of prestige where it offers the service of visual examination (taking measurement of vision), slit lamp examination, ophthalmoscopy examination, fitting of soft contact lenses and sale of mounts and accessories of various brands. Therefore, one of the main pillars is to provide the best personalized care in accordance with the service provided mentioned above. According to the advancement of technology it has been deemed necessary to adapt to emerging digital trends as a solution to the improvement of certain specific services such as personalized advice in consultation or product demonstration, as also of visual examination. As retail an important pillar is customer loyalty for which the phone appointment service was created which short term resulted with several incidents since the registration was in manual form on tokens and any change by the customer was not notified in time real. These incidents generated discomfort to the client as it was not attended to as requested. The company has sought a solution using current technologies to solve this problem, so research was conducted coming to the conclusion that a web system should be implemented for appointment control in ophthalmological offices and at the same time adding clinical history management. This solution will allow you to manage the information in an effective and optimal way, providing flexibility to schedule appointments according to the selected service, date, time and thus improve the experience in customer care.
Andes Optics S.A.C. is a private company with more than fifteen years of prestige where it offers the service of visual examination (taking measurement of vision), slit lamp examination, ophthalmoscopy examination, fitting of soft contact lenses and sale of mounts and accessories of various brands. Therefore, one of the main pillars is to provide the best personalized care in accordance with the service provided mentioned above. According to the advancement of technology it has been deemed necessary to adapt to emerging digital trends as a solution to the improvement of certain specific services such as personalized advice in consultation or product demonstration, as also of visual examination. As retail an important pillar is customer loyalty for which the phone appointment service was created which short term resulted with several incidents since the registration was in manual form on tokens and any change by the customer was not notified in time real. These incidents generated discomfort to the client as it was not attended to as requested. The company has sought a solution using current technologies to solve this problem, so research was conducted coming to the conclusion that a web system should be implemented for appointment control in ophthalmological offices and at the same time adding clinical history management. This solution will allow you to manage the information in an effective and optimal way, providing flexibility to schedule appointments according to the selected service, date, time and thus improve the experience in customer care.
Link to repository: https://hdl.handle.net/20.500.13053/12526
Discipline: Ingeniería de Sistemas e Informática
Grade or title grantor: Universidad Privada Norbert Wiener. Facultad de Ingeniería y Negocios
Grade or title: Ingeniero de Sistemas e Informática
Juror: Díaz Reátegui, Mónica; Rojas Malasquez, Royer; Girao Silva, Daves
Register date: 27-Jan-2025
This item is licensed under a Creative Commons License