Bibliographic citations
Sánchez, R., (2024). Experiencia emocional de psicólogos, psicólogas y psicoterapeutas de una línea de apoyo psicológico en el contexto del COVID-19 [Pontificia Universidad Católica del Perú]. http://hdl.handle.net/20.500.12404/29243
Sánchez, R., Experiencia emocional de psicólogos, psicólogas y psicoterapeutas de una línea de apoyo psicológico en el contexto del COVID-19 []. PE: Pontificia Universidad Católica del Perú; 2024. http://hdl.handle.net/20.500.12404/29243
@misc{renati/1658472,
title = "Experiencia emocional de psicólogos, psicólogas y psicoterapeutas de una línea de apoyo psicológico en el contexto del COVID-19",
author = "Sánchez Farfán, Rosa Alexandra",
publisher = "Pontificia Universidad Católica del Perú",
year = "2024"
}
The present research aimed to know the emotional experience of psychologists and psychotherapists who provided psychological support in a helpline during the COVID-19 global pandemic. To achieve this, a descriptive phenomenological design and a thematic analysis technique were employed. Thus, 13 semi-structured interviews were conducted with psychologists and psychotherapists who participated in a psychological helpline in the first months of the health emergency in Peru. The results show that the structural, uncontrollable and unprecedented factors of the context that determine the state of the patient during the global pandemic have an impact on emotional reactions such as helplessness, frustration and anger in professionals, as well as on satisfaction in helping and supporting others within the complexity of the environment. Likewise, the shared reality configured in the psychological consultation generates different reactions and dynamics in the professional's experience, such as identification with the experiences of the people assisted, which allows for a more empathetic understanding and listening, while also promoting emotional mobilization due to the possibility of being affected by the latent threat. The differentiation between the impact of the pandemic and the protective factors possessed by the professionals helps them to recognize themselves in a privileged position during the emergency and, in this sense, to perceive themselves in a helping role. Finally, the importance of group care actions for the management of the emotional experience is emphasized.
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