Bibliographic citations
Jiménez, J., (2024). El aplicativo digital “El juez te escucha” y el ejercicio de los derechos de los ciudadanos en su comunicación con el Poder Judicial [Pontificia Universidad Católica del Perú]. http://hdl.handle.net/20.500.12404/29139
Jiménez, J., El aplicativo digital “El juez te escucha” y el ejercicio de los derechos de los ciudadanos en su comunicación con el Poder Judicial []. PE: Pontificia Universidad Católica del Perú; 2024. http://hdl.handle.net/20.500.12404/29139
@mastersthesis{renati/1654470,
title = "El aplicativo digital “El juez te escucha” y el ejercicio de los derechos de los ciudadanos en su comunicación con el Poder Judicial",
author = "Jiménez Vivas, Javier Eduardo",
publisher = "Pontificia Universidad Católica del Perú",
year = "2024"
}
Judicial communication had problems and the Covid-19 pandemic completely interrupted it on March 16, 2020. The Judiciary had to enter the digital environment to search for options and found something. A digital communication pilot project had been approved on September 10, 2019 for some courts of the Superior Court of Justice of Lima. Its authorities did not take long to make it official for the entire court on June 16, 2020. Quickly, the highest authorities of the Judiciary ordered its mandatory use in all the jurisdictional bodies of the country on March 19, 2021. We are referring to the digital application "El judge listens to you”. Our research analyze the contributions of said application to communication between the Judiciary and citizens, regarding the exercise of their rights and regarding the management of care by the judicial teams in charge, from the case of the Third Civil Court of San Juan de Lurigancho, that belong to Superior Court of Justice of East Lima. We start from a bibliographic survey and related research, we analyze the content of the information collected by the application, we carry out a field diary, we carry out semi-structured interviews with the court personnel involved in communication through the application and we apply a survey to the citizen users. All in order to develop recommendations to improve communication through said application and the digital communication of the Judiciary. Thus, the research has made it possible to identify the aforementioned application as a space for digital judicial communication, as an instrument that can redesign communication between courts and citizens, as well as some deficiencies, such as the insufficiency of the four attention criteria that the application proposes.
This item is licensed under a Creative Commons License