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Quevedo, D., Zapata, M., Zarate, A. (2021). Análisis de la logística interna en el sector hotelero [Universidad de Lima]. https://hdl.handle.net/20.500.12724/13731
Quevedo, D., Zapata, M., Zarate, A. Análisis de la logística interna en el sector hotelero []. PE: Universidad de Lima; 2021. https://hdl.handle.net/20.500.12724/13731
@misc{renati/1442966,
title = "Análisis de la logística interna en el sector hotelero",
author = "Zarate Romero, Alexander Johan",
publisher = "Universidad de Lima",
year = "2021"
}
Title: Análisis de la logística interna en el sector hotelero
Authors(s): Quevedo Huamanchumo, Diego Alonso; Zapata Aguilar, Maria Gracia Cristhina; Zarate Romero, Alexander Johan
Advisor(s): Vargas Teodomiro, Luis Moy
Keywords: Business Logistics; Hotels; Logística empresarial; Hoteles
OCDE field: https://purl.org/pe-repo/ocde/ford#2.11.04
Issue Date: 2021
Institution: Universidad de Lima
Abstract: A lo largo de los siguientes capítulo se analizará la aplicación de los conceptos de
logística interna en el sector hotelero. El principal objetivo del estudio es demostrar la
importancia de dicha aplicación como parte de las estrategias de operación para alcanzar
un alto nivel de eficiencia interna y la satisfacción del cliente.
Para realizar la investigación se utilizó como fuentes primarias una entrevista
realizada a la supervisora de reservas de Casa Andina Tumbes; y como fuentes
secundarias la revisión de artículos académicos relacionados.
Los resultados demuestran que, en el sector, pocas empresas manejan los
conceptos técnicos de logística interna, a pesar de que los evalúan implícitamente;
además de que, los beneficios a nivel interno y externo que se pueden obtener de su
aplicación efectivamente permiten mejorar su competitividad.
Throughout the following chapters, the application of internal logistics concepts in the hotel sector will be analyzed. The main objective of the study is to demonstrate the importance of this application as part of the operating strategies to achieve a high level of internal efficiency and customer satisfaction. To carry out the research, an interview with the reserve supervisor of Casa Andina Tumbes was used as primary sources, and as secondary sources the review of related academic articles. The results show that few companies handle the technical concepts of internal logistics, even though they implicitly evaluate them; In addition, the internal and external benefits that can be obtained from its application effectively make it possible to improve its competitiveness.
Throughout the following chapters, the application of internal logistics concepts in the hotel sector will be analyzed. The main objective of the study is to demonstrate the importance of this application as part of the operating strategies to achieve a high level of internal efficiency and customer satisfaction. To carry out the research, an interview with the reserve supervisor of Casa Andina Tumbes was used as primary sources, and as secondary sources the review of related academic articles. The results show that few companies handle the technical concepts of internal logistics, even though they implicitly evaluate them; In addition, the internal and external benefits that can be obtained from its application effectively make it possible to improve its competitiveness.
Link to repository: https://hdl.handle.net/20.500.12724/13731
Discipline: Ingeniería Industrial
Grade or title grantor: Universidad de Lima. Facultad de Ingeniería y Arquitectura
Grade or title: Bachiller en Ingeniería Industrial
Juror: Vásquez Rivas Plata, Ruth; Noriega Aranibar, María Teresa; Cabrera Gil Grados, Ezilda; Hernandez Gorritti, Wilfredo
Register date: 9-Aug-2021
This item is licensed under a Creative Commons License