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Quiroz Flores, Juan Carlos
Galindo Alvarez, Katia Alessandra
Trigueros Evaristo, Rossy Shirley
2023-11-16T15:00:57Z
2023-11-16T15:00:57Z
2023
Galindo Alvarez, K. A. & Trigueros Evaristo, R. S. (2023). Inventory management model integrating lean and fld to increase service level in an automotive retail: an empirical research in Perú [Tesis para optar el Título Profesional de Ingeniero Industrial, Universidad de Lima]. Repositorio institucional de la Universidad de Lima. (es_PE)
https://hdl.handle.net/20.500.12724/19326
The automotive industry has had large market penetration; however, there is not optimal retention of these customers, since there is a knowledge gap regarding loyalty strategies, which could impact the level of service offered. It is essential to have good inventory planning and a good distribution of the workshop to meet agreed dates. Also, correct execution of the service, which integrates quality control to avoid problems attributed to defects. This case study proposes a model that integrates Lean Manufacturing, Facility Layout Design, and ABC inventory management, intending to achieve an improvement in the current service. After the implementation of the model, on-time service was increased by 30.55%, reprocessed vehicles were reduced by 6.50%, labor efficiency was increased by 16.66%, open work orders were reduced by 13.79%, and transfer times were reduced by 20.90%. (es_PE)
application/pdf
eng
Universidad de Lima
info:eu-repo/semantics/openAccess (*)
https://creativecommons.org/licenses/by-nc-sa/4.0/ (*)
Repositorio Institucional Ulima
Universidad de Lima
Industria y comercio del automóvil (es_PE)
Automóviles (es_PE)
Gestión de stock (es_PE)
Producción eficiente (es_PE)
Estándares de desempeño (es_PE)
Automobile industry and trade (en_EN)
Automobiles (en_EN)
Inventory control (en_EN)
Lean manufacturing (en_EN)
Performance standards (en_EN)
Inventory management model integrating lean and FLD to increase service level in an automotive retail: an empirical research in Perú (es_PE)
info:eu-repo/semantics/bachelorThesis
Universidad de Lima. Facultad de Ingeniería y Arquitectura (es_PE)
Ingeniería Industrial (es_PE)
Título Profesional (es_PE)
Ingeniero Industrial (es_PE)
PE
https://purl.org/pe-repo/ocde/ford#2.11.04
http://purl.org/pe-repo/renati/level#tituloProfesional (*)
10300285
https://orcid.org/0000-0003-1858-4123
76234305
74626882
722026
Santos Figueroa, Luis Enrique
Quiroz Flores, Juan Carlos
Collao Díaz, Martín Fidel
https://purl.org/pe-repo/renati/type#tesis (*)
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