Bibliographic citations
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Bustillos, A., Rojas, M. (2022). Integrated Lean-BPM Service Model to Reduce Lead Time of Incorporation of New Employees in a SME of HR Services [Universidad de Lima]. https://hdl.handle.net/20.500.12724/17498
Bustillos, A., Rojas, M. Integrated Lean-BPM Service Model to Reduce Lead Time of Incorporation of New Employees in a SME of HR Services []. PE: Universidad de Lima; 2022. https://hdl.handle.net/20.500.12724/17498
@misc{renati/1440550,
title = "Integrated Lean-BPM Service Model to Reduce Lead Time of Incorporation of New Employees in a SME of HR Services",
author = "Rojas Maylle, Miguel Angel",
publisher = "Universidad de Lima",
year = "2022"
}
Title: Integrated Lean-BPM Service Model to Reduce Lead Time of Incorporation of New Employees in a SME of HR Services
Authors(s): Bustillos Andia, Angel Roberto; Rojas Maylle, Miguel Angel
Advisor(s): Quiroz Flores, Juan Carlos
Keywords: Producción eficiente; Pequeñas y medianas empresas; Recursos humanos; Lean manufacturing; Small and medium-sized enterprises; Human resources
OCDE field: https://purl.org/pe-repo/ocde/ford#2.11.04
Issue Date: 2022
Institution: Universidad de Lima
Abstract: The sector of services provided to companies is in a constant search for continuous improvement mainly due to problems
presented in the performance of processes, quality of service and
time management. The latter is a fundamental piece since the
shortest time is always sought in hiring new collaborators to have
greater flexibility and maintain a good relationship with customers,
achieving a better competitive advantage. Therefore, the integrated
Lean-BPM service model is proposed, which aims to reduce the lead
time of new employees that is currently 6.22 days generated by poor
time management. The mentioned model uses the following tools:
standardized work, visual management, business process
management and Kanban board, which are adjusted to the identified
problems according to the literature review. After applying the
method, a 12.88 % reduction was obtained to maintain the efficiency
of the integrated model, and the improvement was confirmed by
simulation, and similar results were obtained.
Link to repository: https://hdl.handle.net/20.500.12724/17498
Discipline: Ingeniería Industrial
Grade or title grantor: Universidad de Lima. Facultad de Ingeniería y Arquitectura
Grade or title: Ingeniero Industrial
Juror: Taquía Gutiérrez, José Antonio; Quiroz Flores, Juan Carlos; Avalos Ortecho, Edilberto Miguel
Register date: 26-Jan-2023
This item is licensed under a Creative Commons License