Bibliographic citations
Ramos, P., Rivera, J. (2018). Influencia de la mejora del proceso de entrega de tarjetas de crédito, en la calidad de gestión del banco interbank, Lima, 2017 [Tesis, Universidad Inca Garcilaso de la Vega]. https://hdl.handle.net/20.500.11818/3532
Ramos, P., Rivera, J. Influencia de la mejora del proceso de entrega de tarjetas de crédito, en la calidad de gestión del banco interbank, Lima, 2017 [Tesis]. : Universidad Inca Garcilaso de la Vega; 2018. https://hdl.handle.net/20.500.11818/3532
@misc{renati/1413027,
title = "Influencia de la mejora del proceso de entrega de tarjetas de crédito, en la calidad de gestión del banco interbank, Lima, 2017",
author = "Rivera Quispe, Jorge Eduardo",
publisher = "Universidad Inca Garcilaso de la Vega",
year = "2018"
}
The population of the investigation was constituted by 700 workers of the company, the sample was determined in a probabilistic way obtaining a result of 248 people. To collect the data regarding the behavior of the variables improving credit card delivery process and management quality, the survey was chosen as a data collection technique and a questionnaire was used as a data collection instrument eighteen items with a Likert rating scale.
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