Bibliographic citations
Adán, O., (2019). Relación entre el clima organizacional y la satisfacción del cliente en la corporación agrícola el Campesino E.I.R.L.- 2017 [Tesis, Universidad Inca Garcilaso de la Vega]. https://hdl.handle.net/20.500.11818/4277
Adán, O., Relación entre el clima organizacional y la satisfacción del cliente en la corporación agrícola el Campesino E.I.R.L.- 2017 [Tesis]. : Universidad Inca Garcilaso de la Vega; 2019. https://hdl.handle.net/20.500.11818/4277
@misc{renati/1412222,
title = "Relación entre el clima organizacional y la satisfacción del cliente en la corporación agrícola el Campesino E.I.R.L.- 2017",
author = "Adán Terrones, Oswaldo Roger",
publisher = "Universidad Inca Garcilaso de la Vega",
year = "2019"
}
The purpose of the study was to determine the degree of relationship between the organizational climate and customer satisfaction. To this end, two scales were applied, one to measure the organizational climate for 49 workers and another for the satisfaction of 51 clients of the agricultural corporation, the CAMPESINO E.I.R.L.- 2017. The investigation was of descriptive, correlational and transversal type. The sample consisted of 30 workers and 30 clients, to whom two questionnaires were administered to measure the organizational climate and customer satisfaction, with Pearson's correlation of 0.453. The statistical program SPSS version 24 was used to process and present the data, which were organized and presented in tables and figures. In the inferential analysis, the non-parametric test of Pearson correlation coefficient was used. The conclusions obtained show with respect to the general hypothesis that there is a direct relationship between the organizational climate and the satisfaction of the client in the agricultural corporation El Campesino E.I.R.L.- 2017. In the specific hypothesis 1, there is a direct relationship between the organizational culture and the satisfaction of the client in the agricultural corporation El Campesino E.I.R.L. -2017. With respect to the specific hypothesis 2, there is a direct relationship between organizational design and customer satisfaction in the agricultural corporation El Campesino E.I.R.L. -2017. And, with respect to the specific hypothesis 3. There is also a direct relationship between human potential and customer satisfaction in the agricultural corporation El Campesino E.I.R.L. -2017.
This item is licensed under a Creative Commons License