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Herbias Figueroa, Margot
De la Cruz Leyva, Sara Maercedes
Ramirez Moreno, Renato Alfonso
De la Cruz Leyva, Sara Maercedes
2016-10-18T16:13:37Z
2016-10-18T16:13:37Z
2016
https://hdl.handle.net/20.500.12759/1956
Liderazgo Situacional y su Influencia en el desempeño laboral de los colaboradores del Centro de atencion al cliente CLARO oficina Trujillo - 2016 (es_PE)
The following research was developed with the purpose of determining the situational leadership and its influence on the job performance of employees in the Customer Service Center Claro – Trujillo Office in the year 2016. The research problem is: “¿How can situational leadership influence the job performance of employees in the Customer Service Center Claro – Trujillo Office in the year 2016? “Moreover, the hypothesis is: “Situational leadership influences positively on the job performance of employees in the Customer Services Center Claro – Trujillo Office 2016”. We conducted an investigation to a population represented by employees in the Customer Service Center Claro – Trujillo Office (26 people). In the sample we considered 25 Customer Advisors and 1 Administrator. We used inductive, deductive, analytical and statistical methods; and finally, data collection was done through a survey to determine the Level of Situational Leadership of the Leader and a survey to determine the influence of Situational Leadership on collaborators of the employees in the Customer Service Center – Claro Trujillo, each item with alternative answers. The results were presented in statistical tables, which provided data and conclusions among which stand out: the situational leadership applied employees in the Customer Service Center Claro – Trujillo has a positive impact on their job performance, by clarifying the objectives within the organization and creating a strong willingness in each of their jobs, managing to improve the performance of each one of the employees, allowing a better organizational climate. (en_US)
Tesis (es_PE)
application/pdf (es_PE)
spa (es_PE)
Universidad Privada Antenor Orrego (es_PE)
T_ADMI_573
info:eu-repo/semantics/openAccess (es_PE)
https://creativecommons.org/licenses/by/4.0/ (es_PE)
Universidad Privada Antenor Orrego (es_PE)
Repositorio Institucional - UPAO (es_PE)
Liderazgo situacional (es_PE)
Desempeño laboral (es_PE)
Liderazgo situacional y su influencia en el desempeño laboral de los colaboradores del Centro de Atención al Cliente Claro oficina Trujillo - 2016 (es_PE)
info:eu-repo/semantics/bachelorThesis (es_PE)
Universidad Privada Antenor Orrego. Facultad de Ciencias Económicas (es_PE)
Administración (es_PE)
Título Profesional (es_PE)
Licenciado en Administración (es_PE)
PE (es_PE)
https://purl.org/pe-repo/ocde/ford#5.02.04 (es_PE)
https://purl.org/pe-repo/renati/level#tituloProfesional (es_PE)
https://purl.org/pe-repo/renati/type#tesis (es_PE)
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